Missing Job Actions

[Kazesim88]

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: October 30, 2017 at approximately 4:00 am EST
Frequency: Persistent. I tried switching classes and logging out and back in multiple times
World name: Coeurl
Character name: Ka Ze
Retainer name: N/A
NPC name: N/A
Monster name: N/A
Class/Level: Black Mage level 60
Party or solo: Solo
In-game time: I'm not sure, it was at night
Area and coordinates: New Gridania and Limsa Lominsa, though I’m sure that it my location would not affect the issue
Housing: I was not in a housing district
Steps:
1. Logged in
2. Switched to my Black Mage
3. Noticed that my hotbar had nothing on it
4. Opened menu to reassign Actions to my hotbar
5. Saw that I had no Job Actions
6. Switched classes a few times to see if it was a glitch
7. Logged out and then back in a few times to see if that would fix it
8. Opened a trouble ticket and now I’m posting here

Connection Specs
- Type of internet connection/provider: Verizon Fios
- Modem maker/model number: N/A

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.



-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (15063.rs2_release.170317-1834)
SYSTEM_CPU Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 1.21
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32722.227MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37586.227MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.205GB SYSTEM_FREEDISC_SPACE 303.728GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.887GB SYSTEM_FREEDISC_SPACE 1337.798GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 980 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 980 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5998.813 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16361.113 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9ab613610b40aa98\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9ab613610b40aa98\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9ab613610b40aa98\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9ab613610b40aa98\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 22.21.0013.8528
SYSTEM_GRAPHICS_DRIVER_DATE 8/8/2017 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 980 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 980 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5998.813 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16361.113 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9ab613610b40aa98\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9ab613610b40aa98\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9ab613610b40aa98\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9ab613610b40aa98\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 22.21.0013.8528
SYSTEM_GRAPHICS_DRIVER_DATE 8/8/2017 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speaker (Sound Blaster X-Fi Surround 5.1 Pro)
SYSTEM_SOUND_DEVICE_ID {D67CCA95-F538-42E4-AACE-A2E0EB67659E}
SYSTEM_SOUND_DEVICE_NAME ksaud.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.0462
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/3/2013 00:00:00
SYSTEM_SOUND SPDIF Out (Xtreme Audio DAC)
SYSTEM_SOUND_DEVICE_ID {43D86BB0-FFF9-45A1-AF9B-E11CBF87B763}
SYSTEM_SOUND_DEVICE_NAME MS7966.sys
SYSTEM_SOUND_DRIVER_VERSION 8.01.0015.8295
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/11/2015 00:00:00
SYSTEM_SOUND VG248-4 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {8EBF3327-114F-44B3-9956-BD92A492C8A9}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0034.0027
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/16/2017 00:00:00
SYSTEM_SOUND Speakers (Xtreme Audio DAC)
SYSTEM_SOUND_DEVICE_ID {A54F769B-0B85-4F14-9F9D-207533479485}
SYSTEM_SOUND_DEVICE_NAME MS7966.sys
SYSTEM_SOUND_DRIVER_VERSION 8.01.0015.8295
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/11/2015 00:00:00
SYSTEM_SOUND SPDIF-Out (Sound Blaster X-Fi Surround 5.1 Pro)
SYSTEM_SOUND_DEVICE_ID {BF5827C9-AB8D-4F8A-9547-2757753CC719}
SYSTEM_SOUND_DEVICE_NAME ksaud.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.0462
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/3/2013 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {018BCC50-C158-11E5-8007444553540000}
SYSTEM_INPUT_NAME Razer Mamba
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0188E620-C158-11E5-8001444553540000}
SYSTEM_INPUT_NAME Xtreme Audio DAC
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0189F790-C158-11E5-8002444553540000}
SYSTEM_INPUT_NAME Mass Storage Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BB10DF50-C1D8-11E5-8001444553540000}
SYSTEM_INPUT_NAME Saitek X52 Pro Flight Control System
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 9 SYSTEM_GAMEPAD_BUTTON 39 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {018BF360-C158-11E5-8008444553540000}
SYSTEM_INPUT_NAME Razer Mamba
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {018BF360-C158-11E5-8009444553540000}
SYSTEM_INPUT_NAME Razer Mamba
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {018A6CC0-C158-11E5-8003444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {018C1A70-C158-11E5-800A444553540000}
SYSTEM_INPUT_NAME Razer Mamba
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {018B3010-C158-11E5-8004444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {749206D0-26D7-11E6-8002444553540000}
SYSTEM_INPUT_NAME Controller (Xbox One For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {018B3010-C158-11E5-8005444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {018B5720-C158-11E5-8006444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


Laptop Model Name: N/A
Laptop Model Number: N/A

Gamepad Manufacturer: N/A
Gamepad Model Name: N/A
Gamepad Part Number: N/A

Browser Information
- Name and version of the browser currently in-use: Chrome version 61.0.3163.100
- Internet Explorer Version: 11.674.15063.0

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■ PS4 Specs

Model Number of the PlayStation®4 You Are Using
- Model Number:

Model Number of the PlayStation®Vita You Are Using
- Model Number:

Information About the Peripherals You Are Using
-Type:
-Maker:
-Model Number:

[Kazesim88]

I'm going to try to post a screenshot of what I see here:

[Axxion]

Your soul stone is not equip.

[Mholito]

Thaumaturges do not have access to Black Mage actions. You gotta equip your Soul of the Blackmage.