Character created Aug 2011 only has 8 leve allowance

[Kraggy]

I created two characters the same day in August last year, on separate accounts. One I played for a bit before deciding to take a break (I'd actually been playing various toons since Beta phase 1).

Anyhow, I picked them up again last week. The character I had been playing had a guildleve allowance of 99, as expected from the 1.19 change BUT the other one only has 8.

Why?

True, he never actually completed a single leve but the notes for 1.19 and the commentary I've read about the leve changes doesn't indicate a need to complete leves before the new 99 limit was applied.

How do I get my missing allowance?