On multiple occasions, I've been able to get in touch with a GM regarding the matter of cheaters (Bots, namely), but every time I asked them about how I should go about getting rid of them, they've directed me to 'Report bugs/offending players" option at the Lodestone's support desk, which they claim will send the report to a "team better equipped to deal with cheaters" then the in-game report .

Granted, I've already used it in the past with absolutely no results (I'm currently waiting to see if they'll do something about a gathering bot I recorded flying straight through a mountain on its path...), but if the in-game report cheating function isn't actually good for anything, why is it there?