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  1. #1
    Player
    Riko_Futatabi's Avatar
    Join Date
    Aug 2013
    Posts
    425
    Character
    Riko Futatabi
    World
    Excalibur
    Main Class
    Black Mage Lv 90
    Quote Originally Posted by BigRed5392 View Post
    did you report it? you can report it to SE, just give them a call and they can investigate that. If its not something on their end contact you ISP.
    Yeah, I've done a lot of contacting and troubleshooting. So much so that I actually got burnt out on it. Between my ISP and SE support. I may try again, but I've been active in the technical support forums since this started happening lol.
    (0)

  2. #2
    Player
    Baingoleth's Avatar
    Join Date
    Oct 2017
    Posts
    129
    Character
    Baingoleth Crimson
    World
    Sargatanas
    Main Class
    White Mage Lv 100
    Quote Originally Posted by Riko_Futatabi View Post
    Yeah, I've done a lot of contacting and troubleshooting. So much so that I actually got burnt out on it. Between my ISP and SE support. I may try again, but I've been active in the technical support forums since this started happening lol.
    I took a look at your last 3 posts with WinMTR info. Looks like the packet loss always starts at:
    ae-5.r24.nycmny01.us.bb.gin.ntt.net (129.250.2.148) which appears to be a router in New York. Other people's traceroutes on this forum with connections going through this router also appear to have packet loss.

    NTT America owns this IP address. Here is some whois info:

    129.250.2.148
    Englewood, CO, United States
    RDNS: ae-5.r25.nycmny01.us.bb.gin.ntt.net
    Provider: NTT America

    Owner NTT America, Inc.
    8300 E Maplewood Ave. Suite 400, Greenwood Village, CO 80111 US
    +1-877-688-6625 +1-877-688-6625

    Usually it is the ISP on either side's responsibility to contact contact the company with the routing impairment. Looks like SE's IP address 204.2.229.10 is registered to NTT so I'd expect them to contact NTT and get 129.250.2.148 looked at.

    [United States] 204.2.229.10
    Englewood, CO, United States
    Provider: NTT America
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