Quote Originally Posted by Daniolaut View Post
I had the last technician say that there was a bad node or something right outside and that he put in a ticket to see if they would let him replace it. He said he couldnt and said someone would be out in about 3 days to repair it possibly. I dont know if that meant someone would come to my door, or just to the whatever the problem was. Either way i didnt see anyone, and no one came to my door. So i dont know if it ever got fixed. First guy just said he straightened a line that was bent.


I honestly dont know what much about it. Most of what i know is basic trouble shooting, and some basic lingo, like what ping means vs say download speed. Very very basic stuff haha. What happened last night is i called, and they said they "provisioned" my router, and that helped for like 30 minutes. So it was over 120, then they provisioned and it went down to 57 very steady, and then in about 1 hour it was back up to 120+. Then this morning it was around 85-95. Then it went up to over 150 when i ran that last tracert. I have no idea what would cause all of that. Its seriously inconsistent. Throw in some packet loss, and random disconnects, up to including my modem turning off. All of these issues were with the previous modem i had so it cant be that.

I have no way to test against my PC though. I assume that it isnt the PC because of the inconsistency? Like i would say if it was my PC i would have other PC issues with other sites at the same time or it would be more consistent? Like when i try to ping wikihow.com it is pretty steady at 35 ping. Speedtest is steady around 10-20ms. Etc. I can try testing wikihow and speedtest.net when its really really bad and will that help?




There isnt anyone else on my internet, and i'm hardwired to my modem/router. I feel confident its comcasts issue also, but they seem to be extremely lazy and would rather just provision the modem and call it good for the next hour until i call back.
A node converts the fibre connection coming into your neighbourhood from the ISP into a radio signal that a coax wire can carry to the customers and vice-versa. Service call technicians are not always correct on the exact problem and are often vague with customers deliberately about the exact issue when the impairment is elsewhere in the cable plant. That said, the fact that one service call tech told you that there is a bad node makes me believe that he at least knew your whole area is affected by something and is probably getting service calls for similar issues from other people in your neighbourhood or maybe he discovered something on his meters. Maybe the node really is failing in which case Comcast should replace it right away. Sorry, I don't work for Comcast but if my cable company encounters a bad node, it is replaced immediately. There are always spares and it should take only a few hours to complete the work. Usually service call techs escalate area issues without delay because they have to keep apologizing to customers and can't fix the problem which keeps both them and the customers frustrated so the maintenance people should have been made aware. It is possible that someone forgot in the back office or Comcast is understaffed somewhere. If they need to bring a node in from somewhere else, if shouldn't take more than a few days tops but if you are in a major city, there should be nodes on hand... I sincerely hope that if your impairment was escalated to the maintenance people and they aren't treating it like no big deal and taking their time. If they are, it might be time to call another ISP. I wouldn't tolerate a major area impairment for more than a few days. I'd put up with it for a week tops if the ISP had a good reason for the delay.