Known Issue After Patch 4.11 (Oct. 25)

[NOC_NA]

We have confirmed the below issue.
We ask for your patience and understanding as we strive to resolve this promptly.

【Known Issue】

-An issue wherein the HUD layout may switch back to default when logging in after Patch 4.11.

We have confirmed that this issue occurs when there is at least one unused slot in the HUD layout mode. However, because it is possible there are other conditions that may also trigger the issue, we are continuing to investigate. We will update you as soon as there is any new information.

We apologize for the inconvenience this may be causing.

[NOC_NA]

We have an update regarding the issue wherein the HUD may switch back to default layout when logging in after patch 4.11. Investigation has confirmed the following:

[Cause and Affected Areas]

■If a player has at least one layout slot number that has never been selected before in their HUD Layout Mode, logging in after patch 4.11 causes certain settings saved on the client side to become initialized.

*For details on the affected settings, please see the [Affected Settings] section.

While we are continuing to address the issue, if you have already been affected and your settings initialized, it is unfortunately not possible for us to restore that data because the data was saved on the client. If your settings have been initialized, we can only ask that you make your settings again. We greatly apologize for this inconvenience.

As a note, to those who meet the above conditions logging in to the game for the first time after the implementation of Patch 4.11, this issue occurs only once, so there is no danger of settings becoming initialized again multiple times. In addition, because this issue affects only data saved on the client, it does not affect character data saved on the servers.

【Affected Settings】

○All General Windows (any information that will save)
・Position, size

○HUD Layout Setting
・Position, size, hide/display, Job HUD mode setting (Simple mode setting selection)

○Map Window
・All General Display(Zoom in/out, transparency setting, player location display setting, text/icon ON/OFF, lock feature ON/OFF)

○Character Window
・ DoW/DoM and DoH/DoL settings under Classes/Jobs tab
・Beast Tribe Reputation filters from the drop-down menu setting selection

○“Recommendations” Content Window
・Filters from drop down menu setting selection

○Match Progress Display
・ Lock feature ON/OFF

○PvP Profile Window
・Display of selected item
・Selection within the “Wolves’ Den” drop-down menu.

○Duty Finder Window
・Duty sort by level drop down setting selection

○Stone, Sky, Sea Window
・Sort settings

○Journal Window
・Complete list search drop down setting selection

○Window within Deep Dungeon
・Deep Dungeon details as well as the map lock ON/OFF function setting selection

○Orders Window Displayed within Squadron Command Missions
・Lock function ON/OFF setting selection

○Grand Company Delivery Missions Window
・Expert Delivery tab pull down setting selection
・Expert Delivery item sort setting selection

○Crafting Log Window
・Filter conditions setting selection

○Orchestrion Playlist Selection Window
・”Only display rolls obtained” checkbox

○Spoils Trader Window in The Diadem
・Item drop down setting selection

○Market Board Item Search Window
・Partial Match checkbox

○Aether Currents Window
・Selected tab

○Cheap Dungeon
・High Score Information

*We have confirmed that other registered hotbars, map settings, and chat log settings aside from those listed above have not been affected.

We apologize for the inconvenience this may be causing and thank you for your patience.