When submitting a bug report, please use the below template and thoroughly fill out the necessary information.
Date & Time: 10/24/17 1:00 am
Frequency: always
World name: marlboro
Character name: Gianni barrett
Retainer name: kiddo and tats
NPC name: ffxiv
Monster name:
Class/Level: warrior
Party or solo: solo
In-game time:
Area and coordinates:
Housing:
Steps:
1.
2.
3.
*Add more steps if necessary
Connection Specs
- Type of internet connection/provider:
- Modem maker/model number:
■ PC Specs
To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.
-=-=-=-=- System Information -=-=-=-=-
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\Steve\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (15063.rs2_release.170317-1834)
SYSTEM_CPU AMD A10-6800K APU with Radeon(tm) HD Graphics (4 CPUs), ~4.1GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 2
SYSTEM_BIOS 80.52
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8117.133MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 9397.133MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.556GB SYSTEM_FREEDISC_SPACE 777.844GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GT 640
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GT 640
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4063.813 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4058.566 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvhdci.inf_amd64_1abdbd5f200a84b9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdci.inf_amd64_1abdbd5f200a84b9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdci.inf_amd64_1abdbd5f200a84b9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdci.inf_amd64_1abdbd5f200a84b9\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 22.21.0013.8569
SYSTEM_GRAPHICS_DRIVER_DATE 9/15/2017 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers / Headphones (IDT High Definition Audio CODEC)
SYSTEM_SOUND_DEVICE_ID {8FA93E75-74AF-42DE-9BF6-E75BF1DB271C}
SYSTEM_SOUND_DEVICE_NAME stwrt64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.10.6491.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/16/2013 00:00:00
SYSTEM_SOUND Digital Output (S/PDIF) (IDT High Definition Audio CODEC)
SYSTEM_SOUND_DEVICE_ID {FBFA9AF3-374F-49FD-9EDA-411EE2723D3B}
SYSTEM_SOUND_DEVICE_NAME stwrt64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.10.6491.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/16/2013 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2E39EEE0-927F-11E7-8001444553540000}
SYSTEM_INPUT_NAME Controller (Gamepad F310)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
Microsoft Edge
In-Game Bugs - Post New Thread and 3 more pages - Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Store
Windows Shell Experience Host
Settings
Settings
Store
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Adobe Flash Player 27 PPAPI
Alcor Micro USB Card Reader Driver
Google Chrome
Norton Security
NVIDIA Stereoscopic 3D Driver
Steam
The Elder Scrolls Online
Uplay
Might and Magic Heroes VII
Heroes of Might and Magic V Tribes of the East
Might & Magic Heroes VI
HP Support Assistant
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
HP Support Solutions Framework
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Java 8 Update 144
Java Auto Updater
Google Update Helper
Heroes of Might and Magic V - Tribes of the East
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
Search the Web (Yahoo)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005
WildTangent ShortcutProvider
Ralink RT3290 802.11bgn Wi-Fi Adapter
HP PC Hardware Diagnostics UEFI
HP Customer Experience Enhancements
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Adobe Acrobat Reader DC
Mediatek Bluetooth Stack
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
IDT Audio
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Alcor Micro USB Card Reader Driver
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
NetBeans IDE 8.2
FINAL FANTASY XIV Online
Steam 360 Video Player
Vulkan Run Time Libraries 1.0.54.1
Vulkan Run Time Libraries 1.0.54.1
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Classic Shell
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24215
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Ansel
NVIDIA 3D Vision Driver 385.69
NVIDIA Control Panel 385.69
NVIDIA Graphics Driver 385.69
NVIDIA GeForce Experience 3.9.1.61 BETA
NVIDIA 3D Vision Controller Driver 369.04
NVIDIA Update 28.0.0.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.34.27
NVIDIA Install Application
NVIDIA Backend
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.9.1.61
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 000018EC
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00002AD8
C:\Program Files\Classic Shell\ClassicStartMenu.exe 0000240C
C:\Program Files\IDT\WDM\beats64.exe 000025D0
C:\Program Files\IDT\WDM\sttray64.exe 00001E5C
C:\Program Files\NVIDIA Corporation\Display\nvtray.exe 00002F7C
C:\Program Files\Windows Defender\MSASCuiL.exe 00002AD4
C:\Program Files\WindowsApps\Microsoft.SkypeApp_12.7.597.0_x64__kzf8qxf38zg5c\SkypeHost.exe 000004A4
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11708.1001.30.0_x64__8wekyb3d8bbwe\WinStore.App.exe 0000200C
C:\Users\Steve\AppData\Local\Microsoft\BingSvc\BingSvc.exe 00001BF0
C:\Users\Steve\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00002B5C
C:\Users\Steve\Desktop\New folder\Steam.exe 000015D0
C:\Users\Steve\Desktop\New folder\bin\cef\cef.win7\steamwebhelper.exe 00001E44
C:\Users\Steve\Desktop\New folder\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00000F78
C:\Users\Steve\Desktop\New folder\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00002BF0
C:\WINDOWS\Explorer.EXE 00001DC0
C:\WINDOWS\ImmersiveControlPanel\SystemSettings.exe 00001ABC
C:\WINDOWS\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00001C24
C:\WINDOWS\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe 000014C8
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000009E8
C:\WINDOWS\system32\ApplicationFrameHost.exe 00000B38
C:\WINDOWS\system32\DllHost.exe 00001FA0
C:\WINDOWS\system32\SettingSyncHost.exe 0000082C
C:\WINDOWS\system32\browser_broker.exe 00002518
C:\Windows\System32\RuntimeBroker.exe 00000B90
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersServer.exe 000016F8
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00000C34
c:\windows\system32\sihost.exe 000015D4
c:\windows\system32\svchost.exe 00001458
c:\windows\system32\taskhostw.exe 000018C0
Laptop Model Name:
Laptop Model Number:
Gamepad Manufacturer:
Gamepad Model Name:
Gamepad Part Number:
Browser Information
- Name and version of the browser currently in-use:
- Internet Explorer Version:
------------------------------------------------------
■ PS4 Specs
Model Number of the PlayStation®4 You Are Using
- Model Number:
Model Number of the PlayStation®Vita You Are Using
- Model Number:
Information About the Peripherals You Are Using
-Type:
-Maker:
-Model Number: