Unable to update patch files error

[TinyNerd]

Getting the error "Unable to update patch files. [11006][20815][20866][19900][5]" as of 4.11 release. I have tried numerous things, such as changing my IP by means of resetting my router and using a VPN. My ISP says things should be fine.

I have also tried deleting the ffxiv.exe and ffxiv_d11.exe files, and it got me the smallest bit of progress on the download bar but it still defaults to "Remaining download time: unknown" before giving me the error.

I have seen one other person with the same problem, as well as a Reddit thread from 4.01 which did not help.

[SpiderReborn]

Same here, except I have error [32] instead of [5].

[Awriyanna]

I was having the exact same issues reported above. Upon further investigation using Event Viewer I was able to determine that there was a System event every time the patch failed. Taking a look showed something similar to this in every single event that matched the timestamp the patch failed "Process C:\Program Files\AVAST Software\Avast\AvastSvc.exe (process ID:1232) reset policy scheme from {8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c} to {8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c}"

I disabled Avast and was able to download, patch, and launch FFXIV without a single issue. I reactivated Avast after the download and have not had an issue since.

Hope this helps or at least gives you another tool to help TS the issue. If you need to know how to launch Event Viewer - this link will assist. https://technet.microsoft.com/en-us/...(v=ws.11).aspx