At this point, it kind of might be. OP, call Comcast and have them tech up by you. If you're anywhere near me... this kind of seals it:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 10.0.0.1 - 0 | 729 | 729 | 7 | 14 | 385 | 9 |
| 96.120.25.25 - 0 | 729 | 729 | 8 | 14 | 400 | 10 |
|te-0-7-0-3-sur04.valparaiso.in.chicago.comcast.net - 0 | 729 | 729 | 11 | 20 | 406 | 14 |
|be-119-ar01.area4.il.chicago.comcast.net - 0 | 729 | 729 | 13 | 23 | 411 | 18 |
|be-33491-cr02.350ecermak.il.ibone.comcast.net - 0 | 729 | 729 | 14 | 23 | 413 | 17 |
|ae-0-0-ar02-d.northlake.il.ndcchgo.comcast.net - 0 | 729 | 729 | 13 | 23 | 405 | 20 |
|xe-8-1-0-ur02-d.northlake.il.ndcchgo.comcast.net - 0 | 729 | 729 | 13 | 24 | 410 | 14 |
| No response from host - 100 | 145 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 145 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 145 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 145 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 145 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 145 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 145 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 145 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 145 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 145 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 145 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 145 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 145 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 145 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 145 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 145 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 145 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 145 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 145 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 145 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 145 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 145 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 145 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider