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  1. 10-23-2017 11:52 AM #1
    KanashiOto
    Player
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    Join Date
    Oct 2017
    Posts
    2
    Character
    Kanashi Oto
    World
    Faerie
    Main Class
    Lancer Lv 70

    Crashing in Doma and the Peaks

    My friend has been going through the MSQ for Stormblood but when they enter the Peaks they crash and when trying to enter Doma Castle they crash. Is there any ideas on how to fix it?
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  2. 10-23-2017 11:56 AM #2
    Hestzhyen
    Player
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    Join Date
    Aug 2014
    Location
    Gridania
    Posts
    744
    Character
    Hestzhyen Voer
    World
    Gilgamesh
    Main Class
    White Mage Lv 80
    It'd be helpful if they could post the specs of their machine (if on PC/Mac; else list PS4 or PS4 Pro), their server, character name, precise steps taken up to the crash, etc. so devs can take a look into the issue. There's a template in the sticky for this forum that they can follow.
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  3. 10-23-2017 12:05 PM #3
    KanashiOto
    Player
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    Join Date
    Oct 2017
    Posts
    2
    Character
    Kanashi Oto
    World
    Faerie
    Main Class
    Lancer Lv 70
    Date & Time: October 22 9:30PM
    Frequency: All the Time
    World name: Faerie
    Character name: Juniper Jane
    Class/Level: White Mage lvl 67
    Steps:
    1. Queue in to Doma Castle or Walking to the peaks
    2. Immediate Crash

    ■ PC Specs


    Laptop Model Name: Omen by HP laptop 15-ce0xx
    Laptop Model Number: 1KV74UA#ABA
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