Error 214669711

[KenshinBloodragon]

As soon as I load up FFXIV, I get this!
A system error has occurred: -2146697211.
http://frontier.ffxiv.com/version_4_..._lang=en&time=
2017-10-22-10
PC Version
WIN10
Frontier DSL
Ariziona
I have done all the workarounds! I have deleted my antivirus, I deleted the game and
reinstalled (which worked, until the next day), can not load into any Final Fantasy sites from pc at all. Even though its listed as a trusted site. So all in all, I am paying for a game, I can not play. I have literally done everything that was posted to fix this! Even tried to contact support through Square Enix, lol that's a joke. Might as well not list it, it doesn't work at all. So here I am using a VPN to make a plea! FIX THIS DAMN ISSUE! This error has been part of this game since launch. Seriously? How can a game work totally fine, no issues at all, then the next day, the dreaded code pops up!

[_Yodai]

As soon as I load up FFXIV, I get this!
A system error has occurred: -2146697211.
http://frontier.ffxiv.com/version_4_..._lang=en&time=
2017-10-22-10
PC Version
WIN10
Frontier DSL
Ariziona
I have done all the workarounds! I have deleted my antivirus, I deleted the game and
reinstalled (which worked, until the next day), can not load into any Final Fantasy sites from pc at all. Even though its listed as a trusted site. So all in all, I am paying for a game, I can not play. I have literally done everything that was posted to fix this! Even tried to contact support through Square Enix, lol that's a joke. Might as well not list it, it doesn't work at all. So here I am using a VPN to make a plea! FIX THIS DAMN ISSUE! This error has been part of this game since launch. Seriously? How can a game work totally fine, no issues at all, then the next day, the dreaded code pops up!

A lot of people are having the problem, I'm now going on day 3 of this problem. The only thing that works for me is using a VPN or Proxy.

Each party keeps pointing the finger the other way. ISP to Square, Square to ISP.

[Tayolynn]

Wanted to add in my voice as well.

Beaverton, Oregon - Frontier customer here. Playing on the PS4 and I've been getting the white screen of death. FFXIV can’t connect with PSN and everything else works just fine. Even all the FFXIV website doesn’t open like it secluded itself from everything, so I can’t leave a customer support ticket to report to them about this (posting this at work computer - shhhhh). Restarted router, restarted PS4, unplugged router and modem, uninstalled and reinstalled, switched to Ethernet cable, and still nothing worked, except now I have to re-update the game all over again. Using my personal hotspot on my phone worked but I’m worried about huge additional fees for using the hotspot to reinstall the updates of more than 20gb worth of data, let alone it would take twice as long to download than downloading with a home connection.

I’m starting to give up hope and already thinking I might never be able to play again, or should unsubscribe. Please don't make me result to switching my ISP to Comcast...

[_Yodai]

Wanted to add in my voice as well.

Beaverton, Oregon - Frontier customer here. Playing on the PS4 and I've been getting the white screen of death. FFXIV can’t connect with PSN and everything else works just fine. Even all the FFXIV website doesn’t open like it secluded itself from everything, so I can’t leave a customer support ticket to report to them about this (posting this at work computer - shhhhh). Restarted router, restarted PS4, unplugged router and modem, uninstalled and reinstalled, switched to Ethernet cable, and still nothing worked, except now I have to re-update the game all over again. Using my personal hotspot on my phone worked but I’m worried about huge additional fees for using the hotspot to reinstall the updates of more than 20gb worth of data, let alone it would take twice as long to download than downloading with a home connection.

I’m starting to give up hope and already thinking I might never be able to play again, or should unsubscribe. Please don't make me result to switching my ISP to Comcast...

I would not reinstall. It's not the game, it's the ISP or Square's servers. Personally I wouldn't switch to comcast. I actually got out of them when I went to frontier for general down time. The more of us in this area who complain to Frontier and Square, the better.

[ggurman]

Just wanted to ad my "me too."

Location: Beaverton, OR
ISP: Frontier
Playing on PC running Windows 10

I've been having this problem all weekend. I was going to call Frontier this morning, but I've seen too many posts saying that that the problem is not with Frontier but with Square Enix. I sure hope this gets fixed soon!

[KeiroKamioka]

Dear, support I would like to request the connection fix for the frontier users.

I've contact with Frontier customer support and they told me the connection is stopped at the flagtel.com



Since our ISP cannot help this problem, could you fix this problem please?

Dear the Frontier User please do as following.
1. Cmd prompt as Admin
2. please do "tracert na.finalfantasyxiv.com"
3. Please verify the internet connection stopped at flagtel.com

[Katella_Avenlea]

smh.... Flagtel is not going to be Square Enix's Provider.... If you do a traceroute from a different functioning ISP, flagtel is not where the route ends.

The fact that Frontier doesn't know how to even look up who owns an IP is extremely aggravating, but keep in mind the Frontier Support staff answering your messages are not actually technically savy beyond their scripts nor do they understand how internet actually functions.
You can look up who's network something is in.

https://bgpview.io/ip/198.32.176.137

198.32.176.137
GE-0-0-1.0.EJR02.PAO001.FLAGTEL.COM
Announced Prefixes

Country Announced Prefix Prefix Name Prefix Description ASN ASN Description ASN Name
United States (US) Flag 198.32.176.0/24 NET-EP-176 EP.NET, LLC. AS7385 INTEGRATELECOM Integra Telecom, Inc.
RIR Allocation Summery

PREFIX: 198.32.176.0/23
GEOIP COUNTRY: United States (US) Flag
IP ADDRESSES: 512
REGIONAL REGISTRY: ARIN
ALLOCATION STATUS: Allocated
ALLOCATED COUNTRY: United States (US) Flag
ALLOCATION DATE: 9th December 2009

This is whose hop is broken. https://www.integratelecom.com/

The reality is that while its not Frontier's immediate network, they could totally report the issue to Integra and encourage it to be resolved..... and I don't know that they are doing that... especially if we aren't ever getting to any support staff who knows how to even look up whose network they are pointing traffic to.

I actually sent a message myself to Integra today. I don't know that they will care since I'm just one person who isn't technically their customer, but maybe if SE or if more people could start reporting it, maybe we could find someone at Integra who may be willing to investigate and resolve it.

Our traffic is not even leaving the USA's Pacific Northwest, so this isn't Square Enix doing anything wrong.

[Valwynd]

Welp, there's a patch coming in tonight so here's hoping they get it figured out and soon or not even the free VPNs will be good enough.

[KeiroKamioka]

Hello, I still having this issue looks like.
While this I cannot do following with frontier internet.
1. Access to Lodestone (can't view)
2. Access to this Forum (can't view)
3. Access to FFXIV (having the error of the title)

Posting as information.

[KeiroKamioka]

Currently solved for me.
Hope this will end