Worst customer service and it really turns away customers.

[DivineGlory]

/deleted. It just makes me sick. Just let it go.

[Zezlar]

Well technically he is right. It is your fault because you chose the wrong character to be activated. Though he should have had no problem switching that over for you especially considering today was the first day of subscription.

[Babydoll]

Good ol SE customer service. What ever happened to the customer is always right? I guess in their case the customer is always wrong. Good business practice tbh. /sarcasm

[ispano]

Good ol SE customer service. What ever happened to the customer is always right? I guess in their case the customer is always wrong. Good business practice tbh. /sarcasm

The customer has never been always right. It doesn't actually mean what it says. But many customers take it as literal law.

[Noir]

I never said it's not my fault, even though I have to say the way how they structure the fees are not very intuitive. You pay for the service, and then you pay for the slot. I think the interface on their management system is very confusing. The strange thing is I do remember I picked the right one (I might be wrong). Even if I just click "next step" all the way, shouldn't the system picked up my first character slot by default?? How it picks up my second or third slot I have no idea.

Even if it's my fault, the service is just horrible. The first rep just ignored me and disconnect me. The second person refused to serve me at beginning, and I have to spend 5 mins to convince him just to agree to hear my problem. And as you pointed out, this is their first day of subscription, and it just turned away another customer basically.

Sorry for the rant, but I just need somewhere I can complain. Apparently SE's customer service is not a place to complain.

When you create characters with Names like iluvlala, iluvloli,iluvluli, x8 things tend to get a little confusing, I agree...

[Zezlar]

No problem, i'm suprised though because i've had good encounters with them in the past. Budget must be realllly tight. Haha.

[ShellQ8]

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