Worst customer service and it really turns away customers.

[DivineGlory]

/deleted. It just makes me sick. Just let it go.

[Zezlar]

Well technically he is right. It is your fault because you chose the wrong character to be activated. Though he should have had no problem switching that over for you especially considering today was the first day of subscription.

[Babydoll]

Good ol SE customer service. What ever happened to the customer is always right? I guess in their case the customer is always wrong. Good business practice tbh. /sarcasm

[Zezlar]

No problem, i'm suprised though because i've had good encounters with them in the past. Budget must be realllly tight. Haha.

[ShellQ8]

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[ispano]

Good ol SE customer service. What ever happened to the customer is always right? I guess in their case the customer is always wrong. Good business practice tbh. /sarcasm

The customer has never been always right. It doesn't actually mean what it says. But many customers take it as literal law.

[Catapult]

Sounds like both you and the customer service rep both had little experience in the "asking to speak to a manager" thing.

A response of "they'll just tell you the same thing" comes about when either:
- the rep want to get the call over with since he thinks it's resolved; and/or
- the manager has told the rep "you can deal with that one, boy".

Happens all the time.

The trick is to still insist to speak to a manager on the basis that you are concerned about his (current rep's) ability to interpret your circumstances and require direct clarification on this matter.

99% of the time the manager, in his greater experience, will grasp on to your problem much quicker, discover an oversight and/or be able to implement an abstract solution outside the average rep's training that is easier than trying to fob you off. So it's always worthwhile asking for a supervisor/manager when in "awkward" circumstances.

If you get brick-walled by the manager, then you know for sure you have a problem.

This applies to call-centres world-wide.

[Mirana]

These SE supporting service quite bad , I've got one friend who lost his password and can't logged in for 3 months until he can get back

[Lashes]

I think you have a very reasonable request, Divine. You are not asking for much at all and if you did make a mistake, it was an honest mistake. I think if you should keep calling until eventually you will get a fair minded representative who will do the right thing and help you. I hope everything works out in your favor, but you can't stop trying because you are right k

[tragic]

This game has suffered enough. I do not think they need more detractors because of poor customer service T T