Big bug

[Beau]

Date & Time: Oct 19th
World name: Sargatanas
Character name: Jr Beau
Class/Level: ALC/70
Party or solo: Solo
In-game time: 9:53am Server rime
Area and coordinates: Goblet/good
Housing: NA
Steps:
1. I spent 15mils on 8pcs of cloudsbreath on market board, and they were the last 8pcs, they were bought to craft my own flying chair since no one was selling the chair on the market board, I really like to have one
2. I started my synthesis with steady hand ii and inner quiet, I decided to restart the rotation before any progress or quality since the progress is 11377, so I cancelled the synthesis, then I lost everything,including the 15mils worth of mats which I have not done anything on them yet,
3. I have a screen shot that can prove there is no any actions in between the start and the end of synthesis

Therefore I believe this is a bug or by design it is clearly unfair that we loose all the mats like that. I request to have the mats returned.


*Add more steps if necessary

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[Zetsumei_Tsunarashi]

This is working as intended. You can recover the materials if you didn't use any crafting actions yet. But once you use one action, if you cancel the synth you'll lose the materials. There is a small chance you'll recover them and you can increase this chance by using the reclaim ability. If you could always recover your items when canceling the synth then there would be no consequence for using an improper rotation and you could just cancel the synth anytime things don't go your way.

Let this be a lesson to you that you need to be more careful when handling expensive ingredients.

[Beau]

It is easy for you to say to learn the lesson from this, but the fact is I have not even started to craft anything yet, I was only Doing preparations. It is like sharpening my knife before kill the pig, so was the pig dead if I cancelled sharpening? of course not, so I can reconsider how to cook the pig right? Same thing, why I can not get the mats back before I even start my synthesis?

I understand the mats might be lost if the synthesis was cancelled in the middle of crafting and I am totally fine with that.

Please read carefully before you reply, because your reply is not to the point at all.

[Zetsumei_Tsunarashi]

If they used 0 progress 0 quality as a basis for considering the craft as "started" but disregarded use of actions, you could abuse the system by doing things such as fishing for starting rotation with full buffs and cancelling if you didn't get excellent proc at the end for example.

The restriction is in place for a reason and it is entirely your own fault for making a mistake at the beginning of synthesis and then trying to correct your mistake without fully understanding how the system works.

This is not a bug and is your own failure to educate yourself and be prepared to do a synth which involves the use of expensive materials. Instead of coming to the forum and complaint that you cost yourself the materials due to your own ignorance just accept that you messed up and move on.

At least don't claim that your mistake is a bug and post your complaint in a feedback forum if you believe the system should be changed. Regardless though it is your fault and not an error with the game so posting here will not get your items back to you.

[Beau]

Your post is pointless and useless.

You can try to shut me up by saying "you know nothing and it's your own fautlt, just get over it" but you don't pay my subscription.

To me the principle is simple as black and white, I dont have crafting actions, screen shot can prove, So mats should be returned.

[Mholito]

Your post is pointless and useless.

You can try to shut me up by saying "you know nothing and it's your own fautlt, just get over it" but you don't pay my subscription.

To me the principle is simple as black and white, I dont have crafting actions, screen shot can prove, So mats should be returned.

If you are at anything other than step 1 in the crafting process, you've already started crafting. No amount of whining is gonna change that fact, so just get over it. If you mess up, you either try to work around that, or deal with the consequences, it's as simple as that.

[Beau]

This forum is not helpful at all.

While I appreciate all the replies, there is no one simply suggesting any positive solution, instead all I can hear is cold and negative comments.

This is a bug report forum. I am not coming here to be told to deal with my consequences.

My point here

1. Where and when was such critical information passing on to players? Surely someone would reply with "do you own search before start" but this is not the way the game is supposed to be. From my understanding, a warning message should be added on if the cancel button is clicked, just like you get a pop up message when discarding unique items from your inventory or armor chest. I have never seen any warning or education message about this since start playing in this game.

2. Why mats cannot be returned with 0 progress and 0 quality? Taking an example, you go back to Apple with boxed iPhone 8 and ask for a refund, and you are told you cannot because you already touched it, does that make any sense?

3. Why the event tab doesn't show the Step 2 which were claimed as crafting actions by previous replies? Again the screen shot does not show any crafting actions in between the start and end of synthesis, The system should be no crafting actions+0 progress+0quality=no synthesis=mats return

[Canadane]

Well I mean, they're not wrong, it isn't a bug.
Though perhaps you could accept that and in turn offer this incident as a suggestion for change!

[Mholito]

stuff

1. The game does not tell you the exact conditions for getting your items back, that's true. However, it doesn't say anything about getting your items back in the first place, so I have no idea why you think you're suppoed to.

2. If you could do preparations without any risk of losing your materials, people would abuse that by simply restarting the crafting until all random factors played out in their favor, increasing success chance significantly at 0 risk.

3. In the crafting window, it tells you what step you are currently on. The step counter goes up every time you use a skill, no matter what skill it is. Anything from a simple Inner Quiet to a mighty Byregot's Blessing counts as a step.


And as others have said: This is the "bug report" forum, not the "game doesn't work the way I thought it did" forum. Bugs are stuff like getting stuck in terrain, skills with unintended behaviour, graphical glitches, and other such things. Do not assume that certain features work certain ways unless the game makes it clear they work that way.