Eternal bonding ceremony annulment does not work.

[Punchdrunkcandy]

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Date & Time: 7-11-17 constant time.
Frequency: ongoing.
World name: cacatuar
Character name: Aella Punchdrunk
Retainer name: Ushina
NPC name: Acolyte
Monster name: n/a
Class/Level: every class
Party or solo: solo and party.
In-game time: all the time
Area and coordinates: east shroud 17.5, 17.6
Housing: n/a
Steps:
1. Hand over the eb ring to the acolyte
2. Get annuled
3. Loose ring and not be able to anul

Please help, I've called square enix support and got told to speak to GM's messaged GM's and got told to post here.

I am unable to get anuled after transferring servers and the ring being taken. I don't know what to do.