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  1. #1
    Player

    Join Date
    Aug 2017
    Location
    Ul'dah
    Posts
    2,057

    How to report unauthorized access of account?

    I just woke up and saw that a lot of the comments I made here have been changed. I searched on the support center, but the only thing that I saw posted there was to change my password. Where do I need to go to report unauthorized access on my account? Or is this one of those 'too bad, should've had a better password' things? If I'm posting in wrong thread, sorry.
    (0)

  2. #2
    Player
    SaitoHikari's Avatar
    Join Date
    Oct 2015
    Posts
    1,281
    Character
    Saito Hikari
    World
    Sargatanas
    Main Class
    Bard Lv 100
    Someone's got to be a special kind of loser to hack a forum account of all things.

    My condolences. And unfortunately, I doubt forum staff is going to be able to do anything beyond possibly banning the IP that was used to intrude into your account (and won't even tell us about it), which would most likely be done through a proxy unless the hacker was a blind idiot. I'd be more concerned if they used it to gain access to your in-game stuff for real.
    (5)

  3. #3
    Player
    Rinuko's Avatar
    Join Date
    Jan 2015
    Posts
    1,212
    Character
    Lele Inoch
    World
    Zodiark
    Main Class
    Black Mage Lv 80
    Quote Originally Posted by SaitoHikari View Post
    Someone's got to be a special kind of loser to hack a forum account of all things.

    My condolences. And unfortunately, I doubt forum staff is going to be able to do anything beyond possibly banning the IP that was used to intrude into your account (and won't even tell us about it), which would most likely be done through a proxy unless the hacker was a blind idiot. I'd be more concerned if they used it to gain access to your in-game stuff for real.
    It not just forum account, its same login for the game
    (0)

  4. #4
    Player

    Join Date
    Aug 2017
    Location
    Ul'dah
    Posts
    2,057
    Yeah...I'm looking into what might have been touched right now. I knew I ruffled some feathers, but wow...seriously?
    (1)

  5. #5
    Player
    HeavensHell's Avatar
    Join Date
    Jul 2012
    Posts
    87
    Character
    Heavenly Umbra
    World
    Gilgamesh
    Main Class
    Dancer Lv 80
    Quote Originally Posted by KaivaC View Post
    I just woke up and saw that a lot of the comments I made here have been changed. I searched on the support center, but the only thing that I saw posted there was to change my password. Where do I need to go to report unauthorized access on my account? Or is this one of those 'too bad, should've had a better password' things? If I'm posting in wrong thread, sorry.
    I don't think customer/tech support can offer any service unless you lost access to your account and this is one of the reasons SE provides access to a free software token via android or iOS or physical key chain token which you can purchase from your account page on the mogstation for 10.99 to provide an additional layer of security to all your logins for SE account.
    (0)

  6. #6
    Player

    Join Date
    Aug 2017
    Location
    Ul'dah
    Posts
    2,057
    I am probably going to have to look into that. Already changed my password, but it shouldn't have been able to have been hacked in the first place.
    (0)

  7. #7
    Player
    Saccharin's Avatar
    Join Date
    Aug 2013
    Posts
    1,128
    Character
    Blue Kitty
    World
    Moogle
    Main Class
    Conjurer Lv 84
    Quote Originally Posted by KaivaC View Post
    I am probably going to have to look into that. Already changed my password, but it shouldn't have been able to have been hacked in the first place.
    You should be asking yourself how they got your username. If it's not someone you live with I'd be scanning your PC and see if support can change your username too.
    (0)

  8. #8
    Player
    PharisHanasaki's Avatar
    Join Date
    May 2015
    Location
    Gridania
    Posts
    527
    Character
    Sodapop Jam
    World
    Jenova
    Main Class
    Astrologian Lv 90
    Quote Originally Posted by Saccharin View Post
    You should be asking yourself how they got your username. If it's not someone you live with I'd be scanning your PC and see if support can change your username too.
    Uh, that's an easy one?
    Most people will use the same username for all, or most, of their accounts. Same goes for the password.
    I would try KaivaC with multiple variations. Did I meet you in a social network? I would try your username there. Are you on discord? I would try that.

    Or better yet, if you use the same email/username and password combination in other sites, it was most probably obtained and disclosed by a hacker from sites with poor security. You'd be surprised.
    (2)

  9. #9
    Player
    Saccharin's Avatar
    Join Date
    Aug 2013
    Posts
    1,128
    Character
    Blue Kitty
    World
    Moogle
    Main Class
    Conjurer Lv 84
    Quote Originally Posted by PharisHanasaki View Post
    Uh, that's an easy one?
    Most people will use the same username for all.
    Yes, would be my first try. Nope I dont use this as a usename anywhere!

    Quote Originally Posted by PharisHanasaki View Post
    Or better yet, if you use the same email/username and password combination in other sites, it was most probably obtained and disclosed by a hacker from sites with poor security. You'd be surprised.
    I'd be very surprised if those types of 'hackers' would edit forum posts. This feels more like a prank by someone the OP allows access to the PC or account.
    (1)

  10. #10
    Player
    PharisHanasaki's Avatar
    Join Date
    May 2015
    Location
    Gridania
    Posts
    527
    Character
    Sodapop Jam
    World
    Jenova
    Main Class
    Astrologian Lv 90
    Quote Originally Posted by Saccharin View Post
    I'd be very surprised if those types of 'hackers' would edit forum posts. This feels more like a prank by someone the OP allows access to the PC or account.
    I'm not saying the hackers that get these credentials list use them. They publish them, you can try and find it.
    And yes, probably someone close to the OP did it.

    You asked how they got her username, I simply stated how easy that was.
    (0)

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