Thanks SE...

[darkstarpoet1]

They havent, they havent been billing for over 1 year they just started, if they had been billing they would have squashed any bugs then rather than now, I still say this was probably the OP's fault, until I see something that says there was a problem from SE, because a billing problem can cost them alot of money, so they test the billing systems alot, the last thing they want is to be sued.

then you should probably look at the forums more. there's been plenty of ss's shown by people that cannot use crysta as their payment option and click and buy does not accept their credit cards in their country. here's one ss since you claim to have not seen anything so you can no longer use ignorance as a reason.

if they didn't know there was an issue why have they stated many times over the last year they would be redoing the billing options and would have them ready for payment?

people spoke about not being able to use click and buy last year before they said they were making it free and were told to hold off worries until they charged. they asked about it back a few months ago when they said they would start this month and they were told not to worry they would have it ready by the time they billed. they now start billing and those same people from last year cannot play because they have no payment options they can use.

[Bahn]

Regardless of whether or not it was user error, the billing system has two REALLY bad things going for it:

1) It's not accepted in certain international countries. This needs to be addressed IMMEDIATELY.
2) The billing user interface is convoluted. I figured it out after clicking around and reading stuff, but that's the problem with the billing user interface. IT SHOULD NOT BE DIFFICULT TO GIVE SQUARE YOUR MONEY. Whether these extraneous charges the OP got was due to user error (which is entirely possible because of the convoluted system) OR due to a billing system that's placing erroneous charges, this also needs to be addressed.

The amount of menus that you have to dig through for billing is ridiculous, and Square splitting up the "basic" fee from the "character" fee makes it even worse. Like I've said before, I get a feeling whatever team was responsible for the horrible FFXIV UI was partially responsible for the design of the billing system - navigating through these menus reminds me of launch day XIV where you had to dig through hordes of menus just to get one thing done.

Anyway OP, I think a last ditch effort is to speak to a manager when you talk to their CSRs - if the manager can't help, then yeah, get your credit card company's help and dispute the charges. Two threads talking about the exact same thing happening made me double check my credit card account in fear of getting hit by these charges myself.

[Griss]

I agree the situation is somewhere between 4 and 399907 kinds of messed up. This is a particular fecal storm that should have been taken care of way before it was a issue. But here we are, people who want to log in can't because something was Half assed again. The single most iconic hallmark of the entire debacle that is xiv.



I am not blaming the dev team, or the rest of the wonderful people who are working there asses off to get this ship back on track. the vitriol is being spewed directly at the jackasses in charge of the account management and setting up the payment systems. I mean seriously there are people who want to give your company money. Why are you making it so damned difficult?

Also the character required to play the game Should be factored into the Bleeping service fee. Basic service with out a included character is about as useful as tits on a bull. Fecal storm 2 is popping up due to this.

Some one needs to go bust some heads in the correct department. Or better, they should get payed in Bananas or used Coffey filters until this mess is set right. Just to remind them that they are actively denying money to the company. And at the same time they are managing to find new depths to sink xiv and the company's reputation too.

I know this post is a bit out of character for me. I normally do not anger post. but holy jumping jebus on a pogo stick this dog aint hunting.

[Delsus]

then you should probably look at the forums more. there's been plenty of ss's shown by people that cannot use crysta as their payment option and click and buy does not accept their credit cards in their country. here's one ss since you claim to have not seen anything so you can no longer use ignorance as a reason.



if they didn't know there was an issue why have they stated many times over the last year they would be redoing the billing options and would have them ready for payment?

people spoke about not being able to use click and buy last year before they said they were making it free and were told to hold off worries until they charged. they asked about it back a few months ago when they said they would start this month and they were told not to worry they would have it ready by the time they billed. they now start billing and those same people from last year cannot play because they have no payment options they can use.

I see a payment option there, but people are that short sighted they believe anything that is said online, I have said it once I will say it again, there have been ABSOLUTLY NO INVESTIGATIONS into click and buy, and the only banks that I have known blacklist them are american banks, also people have said the fact that they are based in the UK makes them shady, all of these point to people dont trust them because they are british, no other reason.

If you want to throw xxx company are ripping customers off then see here OMG PAYPAL ARE GONNA RIP YOU OFF http://www.google.co.uk/search?q=paypal+scam&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-GBfficial&client=firefox-a just one google search.

People will say anything to taint a company even if it is thier fault (see people saying SE fail because THEY clicked the wrong button and activated the wrong account)

No problems with billing people just dont want to use the methods we have been given because they have read something from someone they dont know which holds no weight.

Link me to 2 official investigations against C&B saying they are shady and I will retract all my statements.

People have payment options they just dont want to use them, not SE's fault (I know others were promised and arent here but that isnt what we are complaining about right now)

[Alerith]

Darwin is rolling in his grave...

[Griss]

People have payment options they just dont want to use them, not SE's fault (I know others were promised and arent here but that isnt what we are complaining about right now)

Del your my homie from across the pond, but this is a bit of a miss statement. there are multiple people who are flat out unable to pay. no fault of there own just no dice. crysta is not a option, cnb refuses to process them.

They had over a year to get this stuff straight. And we have been told off and on over said year that they are working on it!

And here we are, the pay date has come and gone and we are still getting were working on it! were really close guys! And that's what spins my nipple nuts about the whole mess. Even as a person who had no problems with there billing.

[darkstarpoet1]

People have payment options they just dont want to use them, not SE's fault (I know others were promised and arent here but that isnt what we are complaining about right now)

this is once again defending due to ignorance. the person showed that ss stating that cnb would not accept payment from their country. crysta is not an option, but they can buy the game card. the problem is the game card is no use since crysta is not an option and cnb will not accept funds from their country.

if you are given one option and that one option will not accept funds from their country then how would you propose that they pay for the game?

they did not say they will not use cnb. cbn said they would not take money from their country.

this was brought up over a year ago and now even though they want the money from those people they still have absolutely ZERO way to pay to play the game.

[Delsus]

this is once again defending due to ignorance. the person showed that ss stating that cnb would not accept payment from their country. crysta is not an option, but they can buy the game card. the problem is the game card is no use since crysta is not an option and cnb will not accept funds from their country.

if you are given one option and that one option will not accept funds from their country then how would you propose that they pay for the game?

they did not say they will not use cnb. cbn said they would not take money from their country.

this was brought up over a year ago and now even though they want the money from those people they still have absolutely ZERO way to pay to play the game.

That guy that posted the pic said nothing, just posted a pic that showed no crysta options, I have never seen the C&B logo with a red cross through, but it allowing the option, they didnt say C&B was not available for them, I assumed they had photoshopped the cross in because they didnt want to use them, there was no text in that post, so until I see otherwise I am still saying it is because they dont want to use C&B because of what nobodies have said online. I also expect the new billing options to be out before the end of the month (is that what Bayhone said cant remember).

You seem to not know what needs to be done to even have direct CC payment, its not as simple as adding the functionality, you have to have the correct security or you WILL be sued for millions of dollars if CC details are stolen, this is why Sony added a "no sue" clause into thier T&C after the hack, so users cannot sue them if thier CC details were stolen, although this is being investigated because some people think it is unlawful. This is why SE stopped holding CC details so its not thier fault if you CC or bank is compromised and they can have lower security and less administrative overhead.

[Babydoll]

SE should care. It is not as if they are some prestige selling some product that is extremely limted (like jsk lol). The way their CS reminds me of how chanel would act if a bum walked into their store.

All I have seen all day is threads of people complaining (and they have the right to do so) about how payments not working, how many mistakes there have been, blah blah. If they are so eager to charge us now they should have all the payments set up properly and read to go.

I am glad I have not been unlucky enough to have this issue with them.

[Noir]

Wow... just wow. I would have been in a rage.

You must be new to mmo's. If you fuck with the credit card that is registered to pay for a service, you get fucked back. All mmo's will ban your account. That's how it goes.