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  1. #1
    Player
    Xelsiar's Avatar
    Join Date
    Apr 2011
    Location
    Limsa Lominsa
    Posts
    163
    Character
    Xelsiar Lionheart
    World
    Balmung
    Main Class
    Armorer Lv 50
    So, I also had to pay $48 on click and buy for 6 months, WHICH, was suppose to be around $28. I will be calling customer support as well. I'm tired of mistake after mistake, and we as players keep getting told just wait till it gets better. I honestly, feel after saying that billing would be put into service now for over 2 months, they would have this change over handled at a reasonable level without any pain. AND it looks like I was totally wrong....

    Xel
    (2)

  2. #2
    Player

    Join Date
    Mar 2011
    Location
    Besaid
    Posts
    5,019
    Quote Originally Posted by Xelsiar View Post
    So, I also had to pay $48 on click and buy for 6 months, WHICH, was suppose to be around $28. I will be calling customer support as well. I'm tired of mistake after mistake, and we as players keep getting told just wait till it gets better. I honestly, feel after saying that billing would be put into service now for over 2 months, they would have this change over handled at a reasonable level without any pain. AND it looks like I was totally wrong....

    Xel
    you paid for 6 months im guessing? cuz thats what 48 is for 1 character.

    go to the paytment options and read everything, 4.99 a month for 6 months is the "service fee" before the 3 dollar character fee, which brings you to 7.99 a month.
    9.99 is the month to month option


    yours isnt an SE mistake its a you failing to read mistake, seriously, go back and read the payment options

  3. #3
    Player
    Delsus's Avatar
    Join Date
    Mar 2011
    Location
    Ul'dah, where else?
    Posts
    3,697
    Character
    Delsus Highwind
    World
    Odin
    Main Class
    Red Mage Lv 86
    Quote Originally Posted by TheVedis View Post
    you paid for 6 months im guessing? cuz thats what 48 is for 1 character.

    go to the paytment options and read everything, 4.99 a month for 6 months is the "service fee" before the 3 dollar character fee, which brings you to 7.99 a month.
    9.99 is the month to month option


    yours isnt an SE mistake its a you failing to read mistake, seriously, go back and read the payment options
    I can bet that 99% of billing problems are this or people clicking the wrong thing, when it comes to taking money a system has to be up to scratch or you will be facing huge refund costs or even (in exteme circumstances) lawsuits, which no company wants.
    (1)

  4. #4
    Player

    Join Date
    Mar 2011
    Location
    Besaid
    Posts
    5,019
    Quote Originally Posted by Delsus View Post
    I can bet that 99% of billing problems are this or people clicking the wrong thing, when it comes to taking money a system has to be up to scratch or you will be facing huge refund costs or even (in exteme circumstances) lawsuits, which no company wants.
    yeah, i know i had a problem this morning too, but instead of whining about it, i researched it, and wala, it was my fault

    my payments were being declined cuz i had an out of date credit card on file lol





    in the end one thing i would suggest to those with the "mutiple accounts with wrong one active" situation

    when you contact SE, ask them if you delete the one you dont want if the other will be able to become the active account correctly without a "rebilling" they should be able to do this for you at the least since you wont be using 2 at the same time and being billed for 1 and so on.

  5. #5
    Player
    darkstarpoet1's Avatar
    Join Date
    Mar 2011
    Posts
    3,305
    Character
    Darkstar Poet
    World
    Excalibur
    Main Class
    Carpenter Lv 60
    Quote Originally Posted by TheVedis View Post
    you paid for 6 months im guessing? cuz thats what 48 is for 1 character.

    go to the paytment options and read everything, 4.99 a month for 6 months is the "service fee" before the 3 dollar character fee, which brings you to 7.99 a month.
    9.99 is the month to month option


    yours isnt an SE mistake its a you failing to read mistake, seriously, go back and read the payment options
    yeah, this is a member mistake.

    it would have been so much easier if se had just put up the monthly fee and the cost of 1 char as a bundle price. instead of them saying 6.99 monthly fee they could have easily stated 9.99 for the fee with 1 character and then 3 for each additional. it seems alot of people didn't realize the fee did not include the first character even though they stated it didn't if you had read it. alot of people were convinced that the fee would include 1 character though because why would you pay a fee for something you can't actively do?

    long story short, you are correct, and the 48 is the fees with the character slot for one active character and it was a member mistake and not a se mistake this time.
    (2)


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