Quote Originally Posted by Jennestia View Post
Did you know, a CSR for any company is basically the same as you're following a script 99% of the time and knowing how to read doesn't take a college degree?
This is true, even if you have a problem with a PC you bought, the CSR from the store (if you phone them) hardly knows anything about PCs, when you tell them whats wrong they just read what you should do from a script, like "make sure the vents arent blocked" or "dont use a laptop on a bed".

Hell one time when I had a problem with my laptop because of heat the rep (this was in store) couldnt even spell heat sink right (lol heatsync), and he was supposed to be an "expert".

Just a lil addition to this.