Today after trying and failing to log onto my FFXIV account I checked my email to find the following:

Dear silvanesti,

Thank you for using the Square Enix Account Management System.

Due to a processing error with your payment method, all continuous options for the following service account have been cancelled. The details are as follows.

Date: 02/05/2012
Payment Method: Credit Card/Debit Card
Service Account Name: FINAL FANTASY XIV
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To reactivate automatically continuous options, please select "Reactivate" from the relevant service account's Options List.
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I was previously using the click and buy system with no problems at all. However when the new payment option of debit/credit card came out about a week ago, I switched over to that. I didn't experience any problems at the time of changing payment options until today.

As the email instructed I followed the steps to reactivate my character. All works well up until the point where I enter my card details. I get a little processing animation like its checking my details then this :



So now basically my account has been deactivated, I am unable to reactivate it with a credit card that I know is fine, I have no idea what error code 601 pertains to, and I have been unable to find anything about anyone from the S.E Support Center having fixed this issue.

I know I am not the only person with this issue, so I am hoping that someone knows what is going on, and can shed some light on the situation.

I would appreciate any information you guys can give me on the problem.

Sil~