Wrong character active?

[Rosuto]

Darn I got the dodgy CS Rep too, and here I was trying to see if TV's suggestion about deleting would work. Though maybe this is a good sign, seems like something is going on. Dude was in a hurry to get away seemed like he just copy/pasted this real quick (was done in like 10 seconds) and took off lol I see no point in calling though if what he says is true since it'll probably be the same for them not to mention I just don't have the time to be hanging around on the phone on hold.

Agent Paul Y: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
Agent Paul Y: Unfortunately our tool that enables us to look up accounts is down at this time. Please call us for immediate assistance at 310-846-0345, or chat back with us at a later time for assistance. We apologize for any inconvenience.
Agent Paul Y: Thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online!
Agent Paul Y has disconnected.

[Reinheart]

Darn I got the dodgy CS Rep too, and here I was trying to see if TV's suggestion about deleting would work. Though maybe this is a good sign, seems like something is going on. Dude was in a hurry to get away seemed like he just copy/pasted this real quick (was done in like 10 seconds) and took off lol I see no point in calling though if what he says is true since it'll probably be the same for them not to mention I just don't have the time to be hanging around on the phone on hold.

Well more like it's the same agent.... Agent Paul... he must of been in middle of Moogle fight or something LMAO