Darn I got the dodgy CS Rep too, and here I was trying to see if TV's suggestion about deleting would work. Though maybe this is a good sign, seems like something is going on. Dude was in a hurry to get away seemed like he just copy/pasted this real quick (was done in like 10 seconds) and took off lol I see no point in calling though if what he says is true since it'll probably be the same for them not to mention I just don't have the time to be hanging around on the phone on hold.

Agent Paul Y: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
Agent Paul Y: Unfortunately our tool that enables us to look up accounts is down at this time. Please call us for immediate assistance at 310-846-0345, or chat back with us at a later time for assistance. We apologize for any inconvenience.
Agent Paul Y: Thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online!
Agent Paul Y has disconnected.