Quote Originally Posted by Rosuto View Post
Now I'm wondering if I actually made a mistake or not. I could have sworn I picked the right character... but who knows. Hopefully this gets sorted out for us. I still find it incredibly ridiculous that they can't just take 2 or 3 mins to activate one and deactivate the other. Is there some sort of potential for abuse I'm not seeing here by doing that or is the billing system really just that uncontrollable that they have no way to do something that seems so simple.

Also nice sig Delsus lol
There is the potential for abuse, because they could have people switching characters all the time to use more than 1 character, it can be alleviated by saying its only possible to swap an account x days after activation or only 1 swap is allowed per account (for the life of your account) but this will cause problems if people make the same mistake more than once.

I would imagine if alot of people are having the same problem it will have been or will be elevated to rule out server or website problems, then they will be checking the audits from thier records and if there is a problem it will be posted on the lodestone and if you were affected they could offer a one time character swap for people affected, and fix the problem.

SE are entitled if there is no server/website problems to say "it was your mistake, deal with it". When someone contacts SE about it again, it would do no harm to ask if the rep could elevate it or file a bug report to see if there are any problems, it will only be good for them to have a rep to say there are no server problems and thier records say the wrong character was selected.

You never know they could give a good will gesture of a one time character swap if enough people contact them which would also be good for thier image.

And thanks, found it on google+ and thought it was awesome lol.