Wrong character active?

[Nightpanda2810]

Here's the conversation I had. He disconnected before I had a chance to say anything else.

Edit: If they don't fix it, I'm going to declare any charges from click-n-buy as unauthorized, as I did not authorize them to activate that character.

Agent Paul Y: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
Agent Paul Y: In order for us to more accurately address your issue, we will require additional information. Please give a brief explanation of the issue you are having and please include any error codes or messages you are receiving.
You: A few weeks ago, when in order to log into the game you had to update your payment info, I chose my character on the Figaro server as the one I wanted active. When I attempted to log in this morning, a character with the same name, except wrong server, was the one active. I'm fairly certain that character was created after I made the changes to my profile. I would like the active character changed to Nightpanda Mandragoran on Figaro. I tried to do this myself, but I would be charged an additional fee.
You: Basically, the wrong character was activated. I posted on the forums to see if anyone else had this happen, and 1 person replied with the same issue.
Agent Paul Y: You need to reactivate accounts/characters yourself. We do not reactivate characters for customers. Also there is no known issue at this time concerning characters. I will escalate this issue to see if there is a problem, but at this time you will either need to wait or reactivate the character yourself (As you stated there will be a fee associated with such a reactivation.
You: What I am trying to do is get a refund on the character fee. I have no intentions of ever playing that character.
Agent Paul Y: There is no refund.
You: The character that was automatically activated is not the character I chose to activate.
Agent Paul Y: As stated we will investigate to see if such an event happened. But at this time no such "automatic reactivation" has been reported
You: Let me try to explain this better.
You: I selected character "A" as the one I wanted to pay for when billing was to start. Instead of character "A" being active this morning, character "B" was active instead. They have the EXACT same name, but on different worlds.
Agent Paul Y: As stated I completely understand what you are saying and the matter will be investigated to see if teh character was mistakenly reactivated. (No one has reported automatic reactivation as all accounts were automatically DEACTIVATED) However we will investigate your account in case a mistake was made. As such you will need to wait until our investigation is complete
Agent Paul Y: Thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online!
Agent Paul Y has disconnected.