Squadron Member Invisible/Untargetable

[Knahli]

Date & Time:
October 10th, 2017

Frequency:
Persisting

World name:
Balmung

Character name:
K'nahli Yohko

NPC name:
Cecily

Class/Level:
Bard - 70(Player)
Conjurer - 51-52 (NPC)

Party or solo:
Squadron

In-game time:
Persisting

Area and coordinates:
Twin Adder Barracks & Wanderer's Palace

Steps:
1. Applied a dyed glamour to squadron member, possibly including Replica High Allagan weapons may or may not be significant.
2. Left Grand Company Barracks
3. Re-entered Grand Company Barracks
4. One of two glamoured NPCs was nowhere to be seen within Barracks
5. Led a Squadron Mission including the affected NPC
6. NPC is part of the party and casts spells but can neither be seen nor targetted

Connection Specs
- Sky Broadband
- Standard modem provided by ISP

■ PC Specs

-=-=-=-=- System Information -=-=-=-=-
SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (15063.rs2_release.170317-1834)
SYSTEM_CPU Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (8 CPUs), ~4.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 1.10
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16269.020MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 20237.020MB
SYSTEM_STORAGE A:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.960GB SYSTEM_FREEDISC_SPACE 502.281GB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.922GB SYSTEM_FREEDISC_SPACE 77.904GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.480GB SYSTEM_FREEDISC_SPACE 102.077GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8085.938 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8134.510 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3440 x 1440 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_c0f7a2f5b2e4e6e0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_c0f7a2f5b2e4e6e0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_c0f7a2f5b2e4e6e0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_c0f7a2f5b2e4e6e0\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 22.21.0013.8494
SYSTEM_GRAPHICS_DRIVER_DATE 7/18/2017 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Intel(R) HD Graphics 630
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 8262 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_f10b0c0616a02072\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_f10b0c0616a02072\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_f10b0c0616a02072\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_f10b0c0616a02072\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 22.20.0016.4771
SYSTEM_GRAPHICS_DRIVER_DATE 8/13/2017 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Siberia 840s Optical(RDO) (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {779851B3-957C-4801-8502-E65749FB621B}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7960
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/18/2016 00:00:00
SYSTEM_SOUND CABLE Input (VB-Audio Virtual Cable)
SYSTEM_SOUND_DEVICE_ID {6CC95B63-8E7A-43EC-9440-C19ED1DDDE52}
SYSTEM_SOUND_DEVICE_NAME vbaudio_cable64_win7.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7600.16385
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/2/2014 00:00:00
SYSTEM_SOUND LG ULTRAWIDE-8 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {6FA58A80-9D62-4D85-978F-6A9861E98B5C}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0034.0027
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/18/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E7BF9F70-855C-11E7-8002444553540000}
SYSTEM_INPUT_NAME Unified Virtual HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9AA6A3B0-EFB5-11E6-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E7BFC680-855C-11E7-8004444553540000}
SYSTEM_INPUT_NAME Unified Virtual HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E7BFED90-855C-11E7-8006444553540000}
SYSTEM_INPUT_NAME Unified Virtual HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 246 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B9EF7B50-E8F5-11E6-8001444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 669 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B9F101F0-E8F5-11E6-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9AA7B520-EFB5-11E6-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9AA80340-EFB5-11E6-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9AA85160-EFB5-11E6-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9AA8C690-EFB5-11E6-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9AA93BC0-EFB5-11E6-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Browser Information
- Firefox Version: 56

------------------------------------------------------

==========================================================

Repost due to "insufficient" information.

After returning to my Grand Company's Barracks, I discovered that my healer was missing. Leaving and re-entering the Barrack in addition to relogging and rebooting the client did not remedy the issue. She(Cecily) remains a part of the squadron roster and when taking her along for a Command mission, she is indeed included in the party but is invisible and untargetable to the player, though still capable of casting spells on the rest of the party as well as being capable of dying at the hands of enemies.

It's 'possible' that this is related to changing her glamours as it happened shortly afterwards, though I had already changed the appearance of another squadron member and he presented no issue. It was also suggested by another affected user that a detail in common was the use of Replica High Allagan weapons.

Below are screenshots of Cecily's applied glamour and that of Hastaloeya whom was also glamoured but remains unaffected.

Cecily(Bugged):



Hastaloeya(Normal):



Finally, a screenshot of a dungeon run showing that she has casted Protect but is both out of sight and unreachable:

[Bykireto]

Same just happened to me with Cecily and Gota'a Panipahr, the thing I see in common is the use or Replica Allagan wepons. They have Replica Allagan Cane and the Replica Allagan Rod.

[Knahli]

Same just happened to me with Cecily and Gota'a Panipahr, the thing I see in common is the use or Replica Allagan wepons. They have Replica Allagan Cane and the Replica Allagan Rod.

Considering many people are going all out glamouring their Squadron members and not reporting the same problem, this was what I was beginning to believe too. Thanks for the input, I'll edit my post to make a note of it.

[Kraeven]

I have been reporting this exact same issue in game since day one. I was hoping the recent hot fixes would correct these issues/errors but no such luck. I only recently received what looks like an automated reply to post on the forums about the issue so that it could be taken care of in a "timely manner."

As annoying as it was to do so, I found a temporary solution to be to change the Squad Member's class. It breaks the glamour and stops the bug. I do not believe this should be an issue on launch especially since a handful of people were either looking forward to this or excited about it.