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Date & Time: 11/October/2017 16:37 (GMT)
Frequency: Constant
World name: Odin (EU)
Character name: Taylor Swiftcast
Retainer name: N/A
NPC name: N/A
Monster name: N/A
Class/Level: All
Party or solo: Both
In-game time: all the time
Area and coordinates: Everywhere
Housing: N/A
Steps:
I've recently returned to the game after quite some time, so I received the returning player icon next to my name, today when I logged on it has changed to a 'new player' icon. I have tried the commands /nastatusoff or /nasoff and they haven't worked, relogging hasn't changed the icon. I mailed support about this and the recommened posting here.