with the new veteran rewards system i logged in today hoping to finally get my squall outfit only to be disapointed when it wasnt in the mail (i hit request mail and it still didnt show up)

according to the mogstation i've been subbed for 720 days and it says i qualify for the rank 4 veretan reward. yet i still didnt get the outfit and i dont see it being offered by jonathas either https://i.imgur.com/HpLZWHc.png

anyone else in the same boat figure out how to get the reward?