I've never seen or heard of an issue of this happening "just on the support desk option." You are new, but do you have any friends on your friends list or have you joined a FC? Usually something not loading under a menu is a typical internet connection problem and not a game problem. IE: If I'm lagging, sometimes I can't load my friends list or my FC list, or it will simply show everybody as "offline" when in fact, they are obviously logged on.. Market boards will not load properly sometimes either.