This has been an issue and addressed at least 50 times in this forum over the last year.

You may need to use a free VPN called cyberghost if you are on a PC and having these issues. I eventually got tired of the issue myself and am using a VPN program called WTFast, but beware that this is a paid monthly service, but does offer a 2 week trial without billing you. It has also been handy at almost eliminating all lag spikes and disconnect issues that I used to get.