A character that talks, but is not mute could be a thing. I did a survey among my diehard gamer friends, among those 12 I am the only person playing FF14. The reason they play World of Warcraft or Guild wars 2 are because of the following reasons:

1: You are mute, you cant even talk.
2: They cant see themself get attached to the WOL, but to other characters they can cuz they know how the npc react during certain scenes. (voice)
3: Raiding difficulty is not high enough, Coil is fine.
4: The grunt noices are irritating.
5: No jumping puzzles

Remember this is just a short list, I didnt ask many things about FF14.

The pros are however:
Gear awesome
Graphics awesome
Diversity in characters
Good community (it isnt hard finding a community better then of WoW)
Sound tracks awesome