ShopTo Campaign is failure!

[Leloa]

ShopTo provide the codes. Why would you not contact their support team in the first instance here? Why would SE be responsible in any way for the purchasing side of an external website?

The whole thing sounds cheap, agreed, but come on, use some common sense instead of giving in to irrational nerd rage.

Because SE is the one who picked this parner? It is on them as well. But whatever if you are just trying to make me feel bad please stop responding.

[blindfoldedkaos]

Well if you used your head, the reason everything is out of stock is the simple fact EVERYONE tried to get timecards, and also the site clearly wasn't prepped for a large influx of people. such super slow loading and everything being out of stock.
Why physical not digital? Fraud Prevention, stops people from using stolen cards and such to get digital codes for stuff like G2A. (you can get digital stuff once you got 2 orders with them)
Is it a good move? prob 40/60, it does dis-sway wanna be scammers, but it also shoo's potential buyers.
Why wont they give you codes for pre-orders?
1. You didn't pay for the product yet.
2. To prevent another Amazon incident.
(the incident was were people pre-ordered shit to get the ffxiv promo codes, then canceled the pre-orders, thus getting the codes, for free.)
Could they of picked a better site/promo? Probably but we don't know what goes on behind closed doors.
But hey, at least they are working out stock issues so people can get timecards again.

[Aronys]

Why wont they give you codes for pre-orders?
1. You didn't pay for the product yet.
2. To prevent another Amazon incident.
(the incident was were people pre-ordered shit to get the ffxiv promo codes, then canceled the pre-orders, thus getting the codes, for free.)

I paid for the preorder of FFXII Steelbox edition via paypal there, money went through, status of preorder says "paid", but still no codes or anything under orders. A friend did this as well and he already got his codes. So, they do give you codes for pre-orders, but it's inconsistent. And it's kinda infuriating as their system obviously can't handle that many requests, yet they again decided to go with some small store instead of a large one that can handle it.

[blindfoldedkaos]

I paid for the preorder of FFXII Steelbox edition via paypal there, money went through, status of preorder says "paid", but still no codes or anything under orders. A friend did this as well and he already got his codes. So, they do give you codes for pre-orders, but it's inconsistent. And it's kinda infuriating as their system obviously can't handle that many requests, yet they again decided to go with some small store instead of a large one that can handle it.

Well in that case contact their customer service, the pre-orders that don't give out codes nor charge you are back order ones like the timecards.

[Janise]

[QUOTE=blindfoldedkaos;4418124]Well if you used your head, the reason everything is out of stock is the simple fact EVERYONE tried to get timecards, and also the site clearly wasn't prepped for a large influx of people. such super slow loading and everything being out of stock.

How many millions of users on Europe FFXIV? How many have been gagging for that mount since its launch? Perhaps if they had used THEIR heads they might have figured out that it was entirely possible that they were going to get inundated and prepped accordingly and maybe had the right stock and bandwidth in the first place. As I work in a marketing organisation I can tell you for a fact that promotions are a nightmare. Get them right and you see income shoot straight up. Get them wrong the way this organisation has and your reputation drops to the floor. By the way check Trustpilot - it wasn't exactly great in the first place. Its all about preparation and knowing your market. Something that the big boys usually get right. I'm not saying it is SE's responsibility to fix Shpto's clear failures. I am saying that someone in SE might have done some homework before choosing some third rate iffy supplier given the choice of A* suppliers that do exist. Jus' saying

[kikix12]

Is it a good move? prob 40/60, it does dis-sway wanna be scammers, but it also shoo's potential buyers.

So I have to pay about 37% extra for what I want (the time card)...Yeah.

It's not Japan. It's not NA. In Europe, there are many countries each with their own taxes, particularly import/export taxes. Working with a shop in NA that can deliver items to any place in the country with roughly the same cost is not the same as working with a shop that can deliver the items to a certain percent of the population at no cost, while require almost 40% more from the rest. And they seem to force me to use a higher-cost delivery method with tracking, when I don't even give a damn about that, since I only care whether they sent it and whether I have it, not where it is in-between.

If Square Enix cannot collaborate on this with a shop that does not force a physical delivery for very much digital goods, just cause they feel like it, then they should collaborate with one shop from each country, so that everyone have the same chances. Obviously, that's ridiculous from anyones point of view. So just collaborate with a partner that sells digital stuff digitally!


But hey, Germany got the promotion TWICE now, right?! For their Germany-only promotion and for this (as they are still Europe, and I didn't see an exclusion for Germany in the rules).

[Theodric]

I'm in the same boat - I know where to get the codes, they're simply not being displayed. After losing out on the codes for the magazine promotion that took place a while back - and receiving no response from the customer service team in that scenario I'm not confident that it'll be any different this time around.

[blindfoldedkaos]

I'm in the same boat - I know where to get the codes, they're simply not being displayed. After losing out on the codes for the magazine promotion that took place a while back - and receiving no response from the customer service team in that scenario I'm not confident that it'll be any different this time around.

Has your order actually been payed and confirmed? it can take up to 2hrs after you order to be confirmed.

[Crysten]

Because SE is the one who picked this parner? It is on them as well. But whatever if you are just trying to make me feel bad please stop responding.

I never said you couldn't complain about the choice of partner. It's pretty unanimously agreed that the choice of partner was bad.

What I said is that you should stop complaining to SE regarding an order issue you have with ShopTo. That's for their customer service team to resolve. SE may be partially responsible for the failure of the promotion but they are certainly not responsible for any issues you have when dealing with ShopTo as a company.

This is like shopping on Amazon and then going to complain to GAME.

I'm not trying to make you feel bad, I'm telling you to stop being stupid.

[Laerune]

SE, if there is an event next year, do us all a favor and put those items in the Mog Station. Last year it was handled bad, this year does not look so good aswell. Please give the same kindness and respect that you give to the NA and JP players also to the EU players.