ShopTo Campaign is failure!

[Leloa]

Okay this is literally crap SE. At this rate I much rather go to Mogstation and buy the damn set with even 40 euros than go through this shit. You are making people (not all even from UK) to a shady looking site to give them our credit card and purchase things that we don't want OR are not even in stock?? It won't even let me purchase anything digitally only physical codes?

Why must you treat Europeans like this and not give us better access like with NA and JP server people? I rather do what they did or even carry a ton of water to my fridge like they had in German. But this is just total bullshit.


Since I wanted the compaign items ever since they first came out I actually went and bought something random that was available to be bought from that satan site and yet I have no codes or nothing in the orders. When do I get them?

[Crysten]

That's a question for Shop to, not SE.

[Niqote]

The person who posted above you in the other thread you got mad in wrote where to get the codes.

I am not happy with the inability to purchase the item i want (time card) but it is going to serve us all better to stay calm and actually try looking for solutions/asking questions to shopto.

Ah, and the campaign information did actually tell you where to get your code on thier website, ill copy paste below for clarifications.

How to Receive Your In-Game Item Codes
-After completing your purchase, you can find your promotional code in the order section of your ShopTo account. Click on the product line, and then select the active code tab to get your code!

Firstly I agree that this Shopto arrangement is a mess and everyone complaining is correct. However, I was lucky and managed to buy the last time card yesterday (checked out at the same time as a friend and his was removed during checkout due to stock - so sorry, my friend!)

So I'd like to clear up a few queries people have.

1. You absolutely do not need to enter a credit card. I didn't make an account at all. If you have PayPal just use express checkout and avoid the pain. It will create the account and log you in automatically without a card that way, though if you switch computers you will need to reset your password since they never let me set one in the first place.

2. It took about two hours between receiving my payment confirmation email from Shopto and the order actually showing up on my account. This was stressful. Apparently their support staff answer quickly if you open a ticket, according to a friend.

3. To view the code, which is really non-obvious, you go to Orders. If your order is there with a status of Processing or something more advanced, click it and right at the bottom under your address there will be a button to claim your code. Doesn't seem to work for preorders, but unshipped orders will still issue a code.

Good luck everyone, hope there's a big restock as soon as possible.

Edit: It really is frustrating that they are totally out of stock only a hour after the campaign launch, I am definitely with you on that one.

[Leloa]

That's a question for Shop to, not SE.

There would not be any questions if the compaign was succesfull

[Leloa]

The person who posted above you in the other thread you got mad in wrote where to get the codes.

I am not happy with the inability to purchase the item i want (time card) but it is going to serve us all better to stay calm and actually try looking for solutions/asking questions to shopto.

Ah, and the campaign information did actually tell you where to get your code on thier website, ill copy paste below for clarifications.

How to Receive Your In-Game Item Codes
-After completing your purchase, you can find your promotional code in the order section of your ShopTo account. Click on the product line, and then select the active code tab to get your code!

I know where to get them but I have not gotten them. They should make it clear that you don't get a code when you pre-order since now this is a waste and many people have pre-ordered already and we can't even return them...

[Janise]

So been on site. EVERYTHING and I mean everything is either on back order or out of stock. I couldn't even order anything until I entered CC details and other information. The site is so dodgy it takes an age to load and I'm am still waiting for my confirmation email to register. In the meantime they give you some dodgy Temp account which you can order on but then you find that you cannot order anything. Surely to God Square you could have found a more. credible partner to do this through? I mean they announced it and the site was then down for ages for 'maintenance'. I really want that cloud mount but this is ridiculous. Utter disgrace

[Crysten]

There would not be any questions if the compaign was succesfull

ShopTo provide the codes. Why would you not contact their support team in the first instance here? Why would SE be responsible in any way for the purchasing side of an external website?

The whole thing sounds cheap, agreed, but come on, use some common sense instead of giving in to irrational nerd rage.

[blindfoldedkaos]

Well if you used your head, the reason everything is out of stock is the simple fact EVERYONE tried to get timecards, and also the site clearly wasn't prepped for a large influx of people. such super slow loading and everything being out of stock.
Why physical not digital? Fraud Prevention, stops people from using stolen cards and such to get digital codes for stuff like G2A. (you can get digital stuff once you got 2 orders with them)
Is it a good move? prob 40/60, it does dis-sway wanna be scammers, but it also shoo's potential buyers.
Why wont they give you codes for pre-orders?
1. You didn't pay for the product yet.
2. To prevent another Amazon incident.
(the incident was were people pre-ordered shit to get the ffxiv promo codes, then canceled the pre-orders, thus getting the codes, for free.)
Could they of picked a better site/promo? Probably but we don't know what goes on behind closed doors.
But hey, at least they are working out stock issues so people can get timecards again.

[Theodric]

I'm in the same boat - I know where to get the codes, they're simply not being displayed. After losing out on the codes for the magazine promotion that took place a while back - and receiving no response from the customer service team in that scenario I'm not confident that it'll be any different this time around.

[blindfoldedkaos]

So been on site. EVERYTHING and I mean everything is either on back order or out of stock. I couldn't even order anything until I entered CC details and other information. The site is so dodgy it takes an age to load and I'm am still waiting for my confirmation email to register. In the meantime they give you some dodgy Temp account which you can order on but then you find that you cannot order anything. Surely to God Square you could have found a more. credible partner to do this through? I mean they announced it and the site was then down for ages for 'maintenance'. I really want that cloud mount but this is ridiculous. Utter disgrace

That's was pretty much DDOS at work, by EVERYONE trying to get on the site at once.
You could use paypal instead of a CC, but you still need an address, no digital.
It's not so much dodgy, as a site that's used to low traffic, we all effectively broke the site.