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  1. #1
    Player
    freimensch's Avatar
    Join Date
    Jan 2016
    Posts
    10
    Character
    Alicia Lodestar
    World
    Cerberus
    Main Class
    Red Mage Lv 70
    Unable to register at all.

    On the step with payment method I got "4019 : Client IP address is restricted by the vendor."
    Ok, nothing new, used proxy and tried to enter credit card info - got "4043: The Vendor Rule Bases disallow this card range."
    (0)

  2. #2
    Player
    Pomelo's Avatar
    Join Date
    Aug 2013
    Location
    Gridania
    Posts
    1,518
    Character
    Pomelo Elmbrook
    World
    Odin
    Main Class
    Astrologian Lv 90
    I actually passed this promotion until they announced the digital cards.
    When they did, I bought it straight away (via card) (didn't they say we HAD to use paypal? rofl) And got my codes straight away, I've had an account with Shop to for over 3 years and they have ALWAYS been brilliant. I can't help but think this promotion has probably tarnished their reputation in a few peoples eyes, but oh well.
    (2)

  3. #3
    Player Kusanagi7's Avatar
    Join Date
    Jan 2014
    Location
    Limsa
    Posts
    478
    Character
    Primal Ishtar
    World
    Moogle
    Main Class
    Arcanist Lv 100
    managed to get the digital card n got codes fast thnx for link suki
    (1)

  4. #4
    Player
    oLLiCS's Avatar
    Join Date
    Dec 2015
    Posts
    119
    Character
    Olli Sr
    World
    Phoenix
    Main Class
    Lancer Lv 70
    Bought a timecard and received both codes but only the timecard one works. The one for the cloud mount + gear is invalid. A mate of mine got the same problem.

    Nvm. Solved it. Entered the code via mog station instead of redeem.finalfantasyxiv.com/en
    (0)
    Last edited by oLLiCS; 10-07-2017 at 11:33 PM.

  5. #5
    Player
    Colino's Avatar
    Join Date
    Mar 2011
    Location
    Gridania
    Posts
    2,327
    Character
    Colino Nyea
    World
    Omega
    Main Class
    Culinarian Lv 90
    I just want to say major props to the marketing/promotion team for setting up this campaign as it's been by far the best you've done so far for European players (IMO). Thanks!
    (4)

  6. #6
    Player
    Guffs's Avatar
    Join Date
    Mar 2016
    Posts
    12
    Character
    Evetje'tw Gwfea
    World
    Ragnarok
    Main Class
    White Mage Lv 70
    Support ticket to shopto because I've not got code.

    They close on weekends F.-)

    Disregard, I am a doofus
    (1)
    Last edited by Guffs; 10-11-2017 at 07:35 AM.

  7. #7
    Player
    Rostum's Avatar
    Join Date
    May 2012
    Location
    Ul'dah
    Posts
    70
    Character
    Zal Rostum
    World
    Sargatanas
    Main Class
    Archer Lv 70
    Quote Originally Posted by Guffs View Post
    Support ticket to shopto because I've not got code.

    They close on weekends F.-)
    Did they help you get your code? I've had the same issue and they keep telling me it's on the order detail page, but it's not...

    Hopefully they just send the code, because this order has been a full week in the making because of all the issues with the site.
    (0)

    "... and so I close, realizing that perhaps the ending has not yet been written."

  8. #8
    Player
    Colino's Avatar
    Join Date
    Mar 2011
    Location
    Gridania
    Posts
    2,327
    Character
    Colino Nyea
    World
    Omega
    Main Class
    Culinarian Lv 90
    Quote Originally Posted by Rostum View Post
    Did they help you get your code? I've had the same issue and they keep telling me it's on the order detail page, but it's not...

    Hopefully they just send the code, because this order has been a full week in the making because of all the issues with the site.
    The code absolutely is on the order page.
    (1)

  9. #9
    Player
    Rostum's Avatar
    Join Date
    May 2012
    Location
    Ul'dah
    Posts
    70
    Character
    Zal Rostum
    World
    Sargatanas
    Main Class
    Archer Lv 70
    Quote Originally Posted by Colino View Post
    The code absolutely is on the order page.
    Turns out it wasn't.

    They even said there was an error where the button/area for the code wasn't showing up so they sent the code directly through a message on the site to me.
    (1)

    "... and so I close, realizing that perhaps the ending has not yet been written."

  10. #10
    Player
    Sorriow's Avatar
    Join Date
    Oct 2015
    Posts
    68
    Character
    Sorriow Arbalest
    World
    Odin
    Main Class
    Machinist Lv 90
    Quote Originally Posted by Rostum View Post
    They even said there was an error where the button/area for the code wasn't showing up
    Yea, same issue here. Code isn't showing, purchase has been on "COMPLETE", Paypal went through.

    Since Friday Night, I have a ticket open, but I got no reply yet. God hope that can get sorted out tomorrow morning before they receive an angry call from me.

    This whole site and promotion is a mess. But that isn't the first time Squeenix pulls a stunt like that. I should've known better. 'Fool me twice' in that case.

    After that, I hope that I can refund my 3 quids as soon as possible. I don't want o have any more business with this site in the future.

    (1)

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