Where is the problem with this connection issue?

[reiichi]

That is so BS! why can't it go to san jose or settle directly? why is it going to NY first? who controls that? I was just talking to the lead tech in my area by my ISP and hes basically saying " I do not know we might not even control that"

A support tech likely has no control over it, but knology.net belongs to Wide Open West, so all the routing is done internally. So at least you're not being handed off to another provider in the middle. Since NTT is largely just backbone in the USA, it's easy to get a network map of their stuff. Other backbone providers also have them sometimes. (There was this really cool one I had at work for a while, but it was discontinued.)

I can't find a very good network map for WoW, but their business pages had this? WoW Network Map for Business

If it's the same case for consumer stuff, all the network is basically built out to service a particular set of states, so they're gonna take the shortest (read as: least amount of hops on their own network) to get to the nearest NTT network, which in your case, appears to be the New York location. I have to assume you're likely more geographically located to it than Chicago, which is where the next nearest NTT network would be.

When using WTFast, your connection probably ignores a lot of that and just heads to the nearest "big" backbone provider and gets a nicer route, which is why things like ping, jitter, and packet loss go down.

If you've got local friends who also play FFXIV, see what provider they have and if they have the same connection issues. Compare traceroutes and so on. Unfortunately, it's unlikely that your ISP is gonna build out expensive infrastructure unless they start expanded to additional markets. ...we can't even get the big-name providers to build out better infrastructure in a timely manner.

[Snow_Princess]

A support tech likely has no control over it, but knology.net belongs to Wide Open West, so all the routing is done internally. So at least you're not being handed off to another provider in the middle. Since NTT is largely just backbone in the USA, it's easy to get a network map of their stuff. Other backbone providers also have them sometimes. (There was this really cool one I had at work for a while, but it was discontinued.)

I can't find a very good network map for WoW, but their business pages had this? WoW Network Map for Business

If it's the same case for consumer stuff, all the network is basically built out to service a particular set of states, so they're gonna take the shortest (read as: least amount of hops on their own network) to get to the nearest NTT network, which in your case, appears to be the New York location. I have to assume you're likely more geographically located to it than Chicago, which is where the next nearest NTT network would be.

When using WTFast, your connection probably ignores a lot of that and just heads to the nearest "big" backbone provider and gets a nicer route, which is why things like ping, jitter, and packet loss go down.

If you've got local friends who also play FFXIV, see what provider they have and if they have the same connection issues. Compare traceroutes and so on. Unfortunately, it's unlikely that your ISP is gonna build out expensive infrastructure unless they start expanded to additional markets. ...we can't even get the big-name providers to build out better infrastructure in a timely manner.

I am IN CHICAGO! as in MAIN PROPER, not suburb that thinks they are part of our city, the MAIN CITY. I thought it was obvious what I said about going to san jose or settle directly and why i am now pissed off about this. Ty for identifying the problem though, now i got more ammo to my isp mrgrgrgrgr

[reiichi]

I am IN CHICAGO! as in MAIN PROPER, not suburb that thinks they are part of our city, the MAIN CITY. I thought it was obvious what I said about going to san jose or settle directly and why i am now pissed off about this. Ty for identifying the problem though, now i got more ammo to my isp mrgrgrgrgr

Good luck! Hopefully they can tell you why you're being routed like that. ...or figure out why they're routing like that because it could be a mistake. I don't know enough about gritty networking details or how routing tables are set up, but it could be the case that their hardware's unaware of the NTT Chicago hub, or it was down at their last check, or something else and it was determined that the "better" prioritized route was to NYC. It's probably adjustable although it might require someone with more authority than a customer service tech or a field agent to handle.

[Snow_Princess]

Good luck! Hopefully they can tell you why you're being routed like that. ...or figure out why they're routing like that because it could be a mistake. I don't know enough about gritty networking details or how routing tables are set up, but it could be the case that their hardware's unaware of the NTT Chicago hub, or it was down at their last check, or something else and it was determined that the "better" prioritized route was to NYC. It's probably adjustable although it might require someone with more authority than a customer service tech or a field agent to handle.

They are blaming it on SE:
http://forum.square-enix.com/ffxiv/t...-extra-routing.

Reaching destination = success I guess, this is more proof for me SE really needs to test in less then optimal conditions for their coding. The game is way too picky what happens on a single packet loss or how the game is effected by 70-80 ms vs 130-150 ms

Basically I am blaming both, SE for the coding, expecting perfect net, and my ISP not understanding what quality is.