Date & Time: 28/09/17 5:43pm (but also multiple times in past)
Frequency: about 10 times in the last week
World name: Sargatanas
Character name: Ayla Alteria

Steps:
1. Clicking the reply button in a support ticket



https://drive.google.com/open?id=0By...k04TzZLUm5ScjA



*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: NBN/IINET
- Modem maker/model number: IINET