Freezing between Data Center and Character Select

[Topkek]

My new rig appears to be having an issue where the game will simply freeze right after (or perhaps in the process of) connecting to the Data Center (I'm on Cactuar, which I believe is on Aether Data Center). It doesn't give any error messages or anything - just locks up with the title screen mostly faded from view, and the audio still playing. Only way to drop out of it is to kill it using Task Manager.

I should note this is a brand new PC Build. Here's my specs:
AMD Ryzen Threadripper 1950X
128GB DDR4 2666
Dual Nvidia GTX 1080 Ti Graphics Cards in SLI
Windows 10 Pro
OS is installed on a 512GB Samsung 960 Pro NVMe SSD
FFXIV is installed on a 10TB Seagate IronWolf HDD

[Topkek]

Here's what ffxivsysinfo64.exe gives me:

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Sean Condon\Documents
FINAL FANTASY XIV - A Realm Reborn d:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (15063.rs2_release.170317-1834)
SYSTEM_CPU AMD Ryzen Threadripper 1950X 16-Core Processor (32 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 32 SYSTEM_CORE_PHYSICS 16
SYSTEM_BIOS 0318
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 130944.207MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 150400.207MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 475.559GB SYSTEM_FREEDISC_SPACE 366.305GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 9313.982GB SYSTEM_FREEDISC_SPACE 9284.368GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 11020.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 65472.104 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3840 x 2160 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_63f40b686fe9309f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_63f40b686fe9309f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_63f40b686fe9309f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_63f40b686fe9309f\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 22.21.0013.8569
SYSTEM_GRAPHICS_DRIVER_DATE 9/15/2017 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 11020.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 65472.104 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3840 x 2160 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_63f40b686fe9309f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_63f40b686fe9309f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_63f40b686fe9309f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_63f40b686fe9309f\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 22.21.0013.8569
SYSTEM_GRAPHICS_DRIVER_DATE 9/15/2017 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headphones (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {410C37B0-F1C5-4486-844B-31DE4071199D}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.15063.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/27/2017 00:00:00
SYSTEM_SOUND U28E590-8 (2- NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {10C7A4BC-B428-4A0D-AEF6-E1954D0524E5}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0034.0027
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/16/2017 00:00:00
SYSTEM_SOUND Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {B1EE8E0D-7540-40C3-9DFD-AD69661DC97D}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.15063.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/27/2017 00:00:00
SYSTEM_SOUND U28E590-0 (2- NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {DEBA2F3E-3235-4208-B2D1-665ED1DC1519}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0034.0027
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/16/2017 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {E26A59E6-6387-4B7E-9BAD-AE09675823C2}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.15063.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/27/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0E4F8E90-9EBA-11E7-8001444553540000}
SYSTEM_INPUT_NAME G700s Rechargeable Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0E51FF90-9EBA-11E7-8002444553540000}
SYSTEM_INPUT_NAME G510s Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0E56BA80-9EBA-11E7-8003444553540000}
SYSTEM_INPUT_NAME G510s Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0E56BA80-9EBA-11E7-8004444553540000}
SYSTEM_INPUT_NAME G700s Rechargeable Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {89D4FF90-A23A-11E7-8003444553540000}
SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {0E56BA80-9EBA-11E7-8005444553540000}
SYSTEM_INPUT_NAME G700s Rechargeable Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Technical Support - Mozilla Firefox
boot
GeForce Experience
Task Manager
bluecross password - Notepad
Settings
Store
Settings
Store
Windows Shell Experience Host


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

FileZilla Server
Google Chrome
NVIDIA Stereoscopic 3D Driver
TechPowerUp GPU-Z
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
FINAL FANTASY XIV - A Realm Reborn
Google Update Helper
Windows 10 Upgrade Assistant
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Logitech Gaming Software 8.96
Mozilla Firefox 55.0.3 (x64 en-US)
Mozilla Maintenance Service
Vulkan Run Time Libraries 1.0.54.1
Core Temp 1.10.2
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Ansel
NVIDIA 3D Vision Driver 385.69
NVIDIA Control Panel 385.69
NVIDIA Graphics Driver 385.69
NVIDIA GeForce Experience 3.9.0.97
NVIDIA 3D Vision Controller Driver 369.04
NVIDIA Optimus Update 28.0.0.0
NVIDIA PhysX System Software 9.17.0524
NVIDIA Update 28.0.0.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.34.27
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.9.0.97
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 3.90.1


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA GeForce Experience.exe 000005DC
C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001A4C
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000013A8
C:\Program Files\Logitech Gaming Software\Applets\LCDClock.exe 000027CC
C:\Program Files\Logitech Gaming Software\Applets\LCDCountdown.exe 0000208C
C:\Program Files\Logitech Gaming Software\Applets\LCDMedia.exe 00002090
C:\Program Files\Logitech Gaming Software\Applets\LCDPop3.exe 00002780
C:\Program Files\Logitech Gaming Software\Applets\LCDRSS.exe 000004C4
C:\Program Files\Logitech Gaming Software\ArxApplets\Discord\logitechg_discord.exe 00001078
C:\Program Files\Logitech Gaming Software\LCore.exe 000027B4
C:\Program Files\Mozilla Firefox\firefox.exe 00001ED0
C:\Program Files\Windows Defender\MSASCuiL.exe 0000271C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_11.19.856.0_x64__kzf8qxf38zg5c\SkypeHost.exe 00001FF4
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11708.1001.26.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00001428
C:\Users\Sean Condon\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00000BD0
C:\WINDOWS\Explorer.EXE 00001900
C:\WINDOWS\ImmersiveControlPanel\SystemSettings.exe 00000DD0
C:\WINDOWS\system32\ApplicationFrameHost.exe 000025EC
C:\WINDOWS\system32\NOTEPAD.EXE 00000628
C:\WINDOWS\system32\conhost.exe 0000257C
C:\Windows\System32\InstallAgent.exe 00001E28
C:\Windows\System32\InstallAgentUserBroker.exe 00001E94
C:\Windows\System32\RuntimeBroker.exe 00001B74
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000019A0
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00000F14
D:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 0000101C
c:\windows\system32\sihost.exe 00001A74
c:\windows\system32\svchost.exe 00002648
c:\windows\system32\taskhostw.exe 00001BE4

[Grithnir]

I'm having the same issue with almost the exact same set up is there a fix for this?

[Topkek]

I'm having the same issue with almost the exact same set up is there a fix for this?

I only wish I knew. I'm willing to bet anything they just have crap support for AMD CPUs... or crap support for absurd amounts of RAM. Either way, we're not seeing a response yet. The benchmark runs fairly well - I get around 12,000 running 4K Max... but the game itself not starting at all is a dealbreaker.

[Mattkire75]

I am guessing CPU too. As I only have a GTX 1080 and 32GB but have the 1950x CPU. I shutoff nVidia Optimization and lowered to the lowest video settings just to test, even tried in DirectX 9.0. Same issue. Lets you pic Data Center... tries logging into data center and freezes at character Login/Creation Screen every single time.

[Topkek]

I have found a solution, but it is not something one should ever have to do. This game simply cannot work with so many processing cores. So, once the game starts, and before moving to character select, pull up Task Manager, go to the "Details" tab, right-click on the game, and select "Set Affinity" It'll show 32 CPUs. Select 4, or possibly 8 of them.
I suspect users of top-end Intel i9 CPUs will be having similar problems. The game is not coded to run properly on high-core/thread-count CPUs.
Note to Square-Enix: THIS IS NOT A FIX. IT IS A WORKAROUND FOR YOUR SLOPPY CODE. FIX IT.

[Mattkire75]

Yep I selected 8 cores and it runs now. No more freezing going to Character Select

[Mattkire75]

Okay I was able to select the First 16 Cores and it launched again. That's encouraging.

[Xeon]

Turn off whatever equivalent AMD has to hyperthreading and run with the 16 real cores. Do so in your BIOS and things should be a bit faster than just setting affinity to virtual cores.

It's not really sloppy code per say, as very few games are even built for 16 cores as it's not necessary nor is it mainstream.

[Dave83]

I found a program that helped me.
Process Lasso
Just set the process to stop hyper threading
https://bitsum.com/