Date & Time: Sept 24, 2:35am
Frequency: always
World name: midgardsormr
Character name: abysal snow
Retainer name: N/A
NPC name: N/A
Monster name: N/A
Class/Level: white mage 43, all others 35
Party or solo: both
In-game time: 12am-11:59pm
Area and coordinates: everywhere
Housing: n/a
Steps:
1. Make trial account
2. Level everything to 35
3. Buy game
4. Notice you don't have buff
5. Make new character to see if it has buff, which it does
6. Contact sypport
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: Telus
- Modem maker/model number: unknown



To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-

■ PS4 Specs

Model Number of the PlayStation®4 You Are Using
- Model Number: CUH-1001A

Model Number of the PlayStation®Vita You Are Using
- Model Number: N/A

Information About the Peripherals You Are Using
-Type: N/A
-Maker: N/A
-Model Number:N/A