Purchased & Accessed Apartment. Left zone, now apartment is inaccessible and gone.

[KarynBlackdawn]

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 09/22/2017 Approx 20:12 Server Time
Frequency: 1x
World name: Midgardsormr
Character name: Kakaru Karu
Retainer name: Itati
NPC name: Apartment Caretaker
Monster name: n/a
Class/Level: n/a
Party or solo: Solo
In-game time: 20:12
Area and coordinates: Mist
Housing: The Topmast Apartment
Steps: Withdrew 500,000 gil from retainer, purchased apartment unit
1. 20:12 : withdrew 500,000 gil from retainer Itati
2. 20:12 : Purchased apartment from Apartment Caretaker at Topmast in Mist
3. Was assigned room #15
4. Entered assigned room
5. Exited assigned room
6. Exited Topmast Apartment Lobby
7. Used Aethernet Shard and ported around Mist and finally ported to Mist South (docks).
8. Entered Free Company House
9. Entered private room in Free Company House
10. Put furniture items into inventory
11. Exited private room in Free Company House
12. Exited Free Company House
13. Used Aethernet Shard and ported to Topmast Apartments
14. Entered Topmast Apartments
15. Attempted to enter room 15 in Topmast apartments (now listed under another player's name)
16. Scrolled through the directory of rooms in Topmast apartments in an attempt to find the room I had purchased.
17. Unsuccessful. Relogged.
18. Logged in again
19. Attempted to again find my room in Topmast Apartments
20. Unsuccesful. Opened help request.

*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: Comcast Xfinity
- Modem maker/model number: Netgear

■ PC Specs



To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-
Windows 10 Home
Version: 1703
RAM: 12GB
Processor: Intel Core i5-3450 CUP @ 3.10GHz. 3.10GHz
64 bit operating system
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


Laptop Model Name:
Laptop Model Number:

Gamepad Manufacturer:
Gamepad Model Name:
Gamepad Part Number:

Browser Information
- Name and version of the browser currently in-use:
- Internet Explorer Version:

------------------------------------------------------

■ PS4 Specs

Model Number of the PlayStation®4 You Are Using
- Model Number:

Model Number of the PlayStation®Vita You Are Using
- Model Number:

Information About the Peripherals You Are Using
-Type:
-Maker:
-Model Number:

[KarynBlackdawn]

https://pbs.twimg.com/media/DKY7nhAV4AAFssb.jpg:large

[HyoMinPark]

Out of curiosity, is your Free Company's estate in a different ward from the ward you purchased your apartment in? Apartments are different per ward.

[Rawrz]

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 09/22/2017 Approx 20:12 Server Time
Frequency: 1x
World name: Midgardsormr
Character name: Kakaru Karu
Retainer name: Itati
NPC name: Apartment Caretaker
Monster name: n/a
Class/Level: n/a
Party or solo: Solo
In-game time: 20:12
Area and coordinates: Mist
Housing: The Topmast Apartment
Steps: Withdrew 500,000 gil from retainer, purchased apartment unit
1. 20:12 : withdrew 500,000 gil from retainer Itati
2. 20:12 : Purchased apartment from Apartment Caretaker at Topmast in Mist
3. Was assigned room #15
4. Entered assigned room
5. Exited assigned room
6. Exited Topmast Apartment Lobby
7. Used Aethernet Shard and ported around Mist and finally ported to Mist South (docks).
8. Entered Free Company House
9. Entered private room in Free Company House
10. Put furniture items into inventory
11. Exited private room in Free Company House
12. Exited Free Company House
13. Used Aethernet Shard and ported to Topmast Apartments
14. Entered Topmast Apartments
15. Attempted to enter room 15 in Topmast apartments (now listed under another player's name)
16. Scrolled through the directory of rooms in Topmast apartments in an attempt to find the room I had purchased.
17. Unsuccessful. Relogged.
18. Logged in again
19. Attempted to again find my room in Topmast Apartments
20. Unsuccesful. Opened help request.

*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: Comcast Xfinity
- Modem maker/model number: Netgear

■ PC Specs



To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-
Windows 10 Home
Version: 1703
RAM: 12GB
Processor: Intel Core i5-3450 CUP @ 3.10GHz. 3.10GHz
64 bit operating system
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


Laptop Model Name:
Laptop Model Number:

Gamepad Manufacturer:
Gamepad Model Name:
Gamepad Part Number:

Browser Information
- Name and version of the browser currently in-use:
- Internet Explorer Version:

------------------------------------------------------

■ PS4 Specs

Model Number of the PlayStation®4 You Are Using
- Model Number:

Model Number of the PlayStation®Vita You Are Using
- Model Number:

Information About the Peripherals You Are Using
-Type:
-Maker:
-Model Number:

Please go to your teleport list and look at the top of it. You should see something like this:



Warp there and try to access your apartment. Odds are, you bought a room in the subdivision of your FC ward or your FC is in the subdivision.

[KarynBlackdawn]

This is my first time back after a 1 yr+ hiatus due to work.
There are a lot of new things in the Mist Ward. I'm going to go in and see if I can figure out what you mean.

[KarynBlackdawn]

Thank you. I'm beyond confused about the subdivision. I didn't even remember the teleport feature and now I can get there again.
I feel like a total jerk for all the inconvenience. You have my gratitude and I hope you have a great weekend!