When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: Since 4.0 came out
Frequency: NA
World name: Louisxiv
Character name: Haro Sayomi
Retainer name: NA
NPC name: NA
Monster name: NA
Class/Level: 70 Paladin
Party or solo: Solo
In-game time: All the time
Area and coordinates: All Stormblood areas
Housing: NA

I purchased the item from the mogstation that allows you to skip the MSQ of ARR and HW and start in SB. I however did not receive an aether compass in my bag or anywhere else. I tried talking to the original quest giver and nothing, I even spoke to the NPC that gives you another one if it gets thrown away and nothing. Please help.