When submitting a bug report, please use the below template and thoroughly fill out the necessary information.
Date & Time: 9/23/17 11 :59 am
Frequency: all the time
World name: Zalera
Character name: Brttny Boyd
Retainer name:
NPC name:
Monster name:
Class/Level: Scholar Lvl 61
Party or solo:
In-game time:
Area and coordinates:
Housing:
Steps:
1.
2.
3.
*Add more steps if necessary
Connection Specs
- Type of internet connection/provider: Cable/Charter
- Modem maker/model number:
■ PC Specs
To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.
-=-=-=-=- System Information -=-=-=-=-
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\charley\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (15063.rs2_release.170317-1834)
SYSTEM_CPU AMD FX(tm)-8350 Eight-Core Processor (8 CPUs), ~4.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS F2
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16346.848MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18778.848MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.208GB SYSTEM_FREEDISC_SPACE 385.991GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.318GB SYSTEM_FREEDISC_SPACE 437.704GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Radeon (TM) RX 470 Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8139.074 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8173.424 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\c0317685.inf_amd64_f4ed8f05a31c5d2d\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0317685.inf_amd64_f4ed8f05a31c5d2d\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0317685.inf_amd64_f4ed8f05a31c5d2d\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0317685.inf_amd64_f4ed8f05a31c5d2d\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 22.19.0676.0000
SYSTEM_GRAPHICS_DRIVER_DATE 9/4/2017 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {3D829001-14B8-4344-86D2-3A37FF3DD8D6}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7553
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/7/2015 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {45EB7858-A742-433F-8839-41DAA7DF4CE4}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7553
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/7/2015 00:00:00
SYSTEM_SOUND Realtek Digital Output(Optical) (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {60B074EC-AECC-4B03-83FD-5D5F7632D611}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7553
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/7/2015 00:00:00
SYSTEM_SOUND 4 - E241i-B1 (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {665288F4-85C6-42BF-8B8B-E66B529DF782}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.0001.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/30/2016 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {33BC2390-6ACC-11E7-8001444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {33E22220-6ACC-11E7-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {33E5F2B0-6ACC-11E7-8004444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 21 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
FINAL FANTASY XIV Support Center - Google Chrome
Switch USB
Windows Shell Experience Host
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Adobe Flash Player 27 PPAPI
CHIRP
EasyGPS 5.79.0.0
Google Chrome
VIA Platform Device Manager
Steam
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24123
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24123
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727
Google Toolbar for Internet Explorer
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24123
Platform
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727
Google Toolbar for Internet Explorer
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24123
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
MD_380
Google Update Helper
REALTEK Wireless LAN Driver and Utility
Adobe Acrobat Reader DC
Cisco LEAP Module
AMD Settings
Killer Performance Suite
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
Asmedia USB Host Controller Driver
PL2303 USB-to-Serial Driver
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Google Drive
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
AMD Software
McAfee Security Scan Plus
Vulkan Run Time Libraries 1.0.39.1
Vulkan Run Time Libraries 1.0.51.0
Vulkan Run Time Libraries 1.0.54.0
Catalyst Control Center Next Localization IT
Catalyst Control Center Next Localization JA
Catalyst Control Center Next Localization CHT
Catalyst Control Center Next Localization NL
Killer Bandwidth Control Filter Driver
AMD Settings - Branding
AMD Settings - Branding
Catalyst Control Center Next Localization TR
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24123
Killer Network Manager
Catalyst Control Center Next Localization DA
AMD Radeon Settings
Catalyst Control Center Next Localization TH
Catalyst Control Center Next Localization FI
AMD Software
Catalyst Control Center Next Localization CHS
Catalyst Control Center Next Localization RU
Catalyst Control Center Next Localization HU
Catalyst Control Center Next Localization BR
Catalyst Control Center Next Localization NO
Catalyst Control Center Next Localization DE
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
AMD Problem Report Wizard
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
Killer E240x Drivers
Catalyst Control Center Next Localization ES
AMD DVR64
Catalyst Control Center Next Localization KO
Catalyst Control Center Next Localization EL
Catalyst Control Center Next Localization PL
Catalyst Control Center Next Localization FR
Catalyst Control Center Next Localization CS
Catalyst Control Center Next Localization SV
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24123
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000017CC
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000015C4
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000023C8
C:\Program Files (x86)\VIA XHCI UASP Utility\usb3Monitor.exe 00002300
C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe 000009C4
C:\Program Files\Killer Networking\Network Manager\NetworkManager.exe 000022E8
C:\Program Files\McAfee Security Scan\3.11.599\SSScheduler.exe 00002334
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00002070
C:\Program Files\Windows Defender\MSASCuiL.exe 00002008
C:\Program Files\WindowsApps\Microsoft.SkypeApp_11.19.856.0_x64__kzf8qxf38zg5c\SkypeHost.exe 000014E4
C:\Users\charley\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00000A18
C:\Windows\Explorer.EXE 00001274
C:\Windows\System32\RuntimeBroker.exe 00000060
C:\Windows\System32\bcastdvr.exe 00001174
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00000B24
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001110
C:\Windows\system32\ApplicationFrameHost.exe 0000154C
C:\Windows\system32\DllHost.exe 00001ED0
c:\windows\system32\sihost.exe 00001038
c:\windows\system32\svchost.exe 00001610
c:\windows\system32\taskhostw.exe 000008E0
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-