Eternal bound wth?

[Moonlite]

snip

Not to be mean just a point of reference. Anything involving SE and money should be read twice and checked from outside source as well. Not only do they make things overly complicated, instructions also leave room for confusion. They have been this way for years. It could be a language issue or the weird sense of pride they get in making everything difficult.

The cherry is Customer service/GMs have little ability to actually help. So good luck.

[Arutan]

"Wait, what do you mean I put together this piece of furniture wrong? I have to follow the instructions? You can't expect people to follow the instructions! I demand a refund!"

Remember kids, the customer is not always right.

I get what you mean. But some things are wrong with this. Like, they could have add an option to have another one within the next 24h to avoid such thing, it's not like it cost them anything to send another virtual item, contrary to physical material in you example. But I guess they didn't because it is exchangeable, which is also wrong because some people use that to make gils; why not use the gift option to have a code like any other item on the shop instead of making it exchangeable, and add a timer of 48h before divorce to avoid people marrying with the same people to give them all the rewards. It's a way that sound far more logical than "hey you failed so pay us again".

[LaylaTsarra]

Fine, but who read the site before doing an EB. In game there's nothing in the dialogue going by "if one take the quest it locks for both". All it says is that the wedding is going to happen by the lesser bracelet value. Thanks SE, I see your thirst for money really is endless, I readed comment of people losing their by wanting to cancel during the quest because you have to destroy the bracelet. I don't even know which d***head had this idea in the dev team.

Happened to me and a friend. I lost my bracelet and money and the SE person I communicated with wasn't very helpful. This was for an alt. There should be some sort of dialog indicating a mismatch and one that prevents accepting and locking the quest for both partners.

[KalinOrthos]

I get what you mean. But some things are wrong with this. Like, they could have add an option to have another one within the next 24h to avoid such thing, it's not like it cost them anything to send another virtual item, contrary to physical material in you example. But I guess they didn't because it is exchangeable, which is also wrong because some people use that to make gils; why not use the gift option to have a code like any other item on the shop instead of making it exchangeable.

So you're telling SE to have a contingency option for every time some random person doesn't bother to read the instructions of what they want to buy? Sorry, but that's a big ask. It's simply easier, more sensible, and really far more common sense just to tell customers "read the instructions." Which, again, is common sense. The fact that you didn't speaks far, FAR more about you than it does SE.

And while I do agree that perhaps SE can give their GMs more options to help customers, it's not an excuse for you, again, NOT READING THE INSTRUCTIONS.

[Arutan]

So you're telling SE to have a contingency option for every time some random person doesn't bother to read the instructions of what they want to buy? Sorry, but that's a big ask. It's simply easier, more sensible, and really far more common sense just to tell customers "read the instructions." Which, again, is common sense. The fact that you didn't speaks far, FAR more about you than it does SE.

And while I do agree that perhaps SE can give their GMs more options to help customers, it's not an excuse for you, again, NOT READING THE INSTRUCTIONS.

As a computer scientist I try to do my best to code functionnalities that doesn't put people in trouble if they did something wrong. And even if they didn't read the instructions, I would adress the case because if it isn't intuitive enough without reading instructions, then it means I failed as computer scientist.

[KalinOrthos]

As a computer scientist I try to do my best to code functionnalities that doesn't put people in trouble if they did something wrong. And even if they didn't read the instructions, I would adress the case because if it isn't intuitive enough without reading instructions, then it means I failed as computer scientist.

And as an electrical engineer, I can tell you you cannot plan for every single problem. Customers will break things in ways you couldn't even dream, sure, but you also can't treat them like children handling a nuclear bomb. Your customers still need to understand what the device does and how it works at a basic surface level understanding. If I send my product out, I'm going to include a basic wiring diagram with it so that they can connect their device how they need it, I'm not going to go to them and do it for them. I'm not entirely sure why you are pushing back so hard against basic human competency and reading comprehension.

[Snow_Princess]

I think it tells you something about it in the OOC text as you are about to start it, I do not remember. To me I thought it was common knowledge that it degrades itself to the lesser band. I think the main reason for this is because of the ceremony itself, as it would be unfair to do the higher priced one to do that with, then you can carry a free one to a plat one and that is unfair. I think in their minds it was just the easiest way of doing things.

I know for a fact in game tells you as well, I just do not remember where. It might be in the OOC text before you confirm the quest and or when you are doing the ceremony preparations.

Not to be mean just a point of reference. Anything involving SE and money should be read twice and checked from outside source as well. Not only do they make things overly complicated, instructions also leave room for confusion. They have been this way for years. It could be a language issue or the weird sense of pride they get in making everything difficult.

The cherry is Customer service/GMs have little ability to actually help. So good luck.

This^

[Arutan]

I think it tells you something about it in the OOC text as you are about to start it, I do not remember. To me I thought it was common knowledge that it degrades itself to the lesser band. I think the main reason for this is because of the ceremony itself, as it would be unfair to do the higher priced one to do that with, then you can carry a free one to a plat one and that is unfair. I think in their minds it was just the easiest way of doing things.

I know for a fact in game tells you as well, I just do not remember where. It might be in the OOC text before you confirm the quest and or when you are doing the ceremony preparations.

The question wasn't basically about the ceremony taking the lesser bracelet into account, that I already know, but the fact that my bracelet got locked while I didn't take the quest.
I got enough answer adressing my issue so there's not much point keeping this thread alive.

[Snow_Princess]

The question wasn't basically about the ceremony taking the lesser bracelet into account, that I already know, but the fact that my bracelet got locked while I didn't take the quest.
I got enough answer adressing my issue so there's not much point keeping this thread alive.

Warns you about that in OOC text when you are accepting the quest. At the end of the IC text before you get to accept it, it gives you OOC text explaining all that.

[FallenArisen0990]

I read the instructions just fine and I got all my desired items. Reading is fundamental kids. It can help you from signing your life away to a complete stranger.