Eternal bound wth?

[Arutan]

"Wait, what do you mean I put together this piece of furniture wrong? I have to follow the instructions? You can't expect people to follow the instructions! I demand a refund!"

Remember kids, the customer is not always right.

I get what you mean. But some things are wrong with this. Like, they could have add an option to have another one within the next 24h to avoid such thing, it's not like it cost them anything to send another virtual item, contrary to physical material in you example. But I guess they didn't because it is exchangeable, which is also wrong because some people use that to make gils; why not use the gift option to have a code like any other item on the shop instead of making it exchangeable, and add a timer of 48h before divorce to avoid people marrying with the same people to give them all the rewards. It's a way that sound far more logical than "hey you failed so pay us again".