Date & Time: September 8th, 2017; 2:14 PM
Frequency: Constant

World name: Midgardsormr

Character name: Sorela Rahumen

NPC name: Sanctum Acolyte

Class/Level: Bard; Level 60

Party or solo: Party

In-game time: Any/All

Area and coordinates: East Shroud-The Beamble Patch-Sanctum of the Twelve; X:17.7,Y:18.3

Steps:
1. Couldn't start quest "The Ties That Bind" when speaking to Claribel at the Sanctum of the Twelve, all whilst having the Promise of Innocence wristlet equipped.

2. Spoke to Sanctum Acolyte and pressed "Ask about holding another ceremony". It explained that Sorela had to have her Eternity Ring in her inventory and speak with him again and choose "Annul an existing eternal bond." However, no ring exists in either Sorela's inventory or in either of her 2 retainers.

3. With the Eternity Ring not available to turn over to the Sanctum Acolyte, the quest "The Ties That Bind" cannot be started and Ceremony of Eternal Bonding cannot take place. Please help us with this issue as we are stumped on this one. Searches through the forum have yielded no resolutions other than to post to forum and get the Devs to help. Also, posting in-game resulted in a GM contacting us and referring us to the FFXIV Forum.

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■ PS4 Specs

Model Number of the PlayStation®4 You Are Using
- Model Number: CUH-1001A