Bought DLC on PSN and it linked the license to the wrong account

[lolirocco]

I bought FFXIV Stormblood from the PSN store and after setting up Mog station etc, I tried to login. I saw that the Square ID, which was autofilled as my PSN ID, was locked and I couldn't change it to the right Square ID where all my licenses are linked to.
Then I remembered I had FFXIV on a separate account because I did the PS3->PS4 switch and couldn't link it to my new PSN for PS4.

First I called Playstation, they said they can't do anything for me. Non refundable. I have to call Square to unattach the Square ID and move it.
So I call Square and they say that's not a good idea because if I move my Square ID I lose the licenses for ARR & Heavensward while doing it...
I then call back to Playstation and they say sorry, can't help you but you can make a new Square ID account on the PSN where you have the DLC and start anew.

Yeah, no thanks. I just want to get a refund, buy the DLC on the right account and start playing.
They won't lose any money in the end anyway, I would just buy it again immediately??
I asked for a superior and they say they can't put him on the phone and he will probably say the same thing anyway.

Anyone know what I can do about this?
Am I asking for too much?
At this point I already paid subscription fee and a server transfer (and DLC), why is it so hard to help a paying customer??

[worldofneil]

Unfortunately I'm afraid you won't get much help here as these forums are just for players to help other players and you need SE themselves for account related issues.

That being said, I don't know if this helps or not, but they have some forms you can fill in (they take two weeks to process though):

http://support.na.square-enix.com/fa...68223&ret=main
http://support.na.square-enix.com/fa...68476&ret=main

If I'm understanding correctly, the first is what you probably want, but I don't think that's any different to when you contacted SE already and they wanted you'd lose the licences when you do that and doing it by phone would be loads faster.

Sorry that I haven't been much help

[lolirocco]

Unfortunately I'm afraid you won't get much help here as these forums are just for players to help other players and you need SE themselves for account related issues.

That being said, I don't know if this helps or not, but they have some forms you can fill in (they take two weeks to process though):

http://support.na.square-enix.com/fa...68223&ret=main
http://support.na.square-enix.com/fa...68476&ret=main

If I'm understanding correctly, the first is what you probably want, but I don't think that's any different to when you contacted SE already and they wanted you'd lose the licences when you do that and doing it by phone would be loads faster.

Sorry that I haven't been much help

Well it's helpful to know they accept similar cases, thank you. I went back and forth Playstation 3 times and ended up having a call with a very helpful Square employee who suggested to escalate the situation internally to get in touch with Sony themselves.
Good, because I wasn't being treated like a paying customer (for over 20 years lol), it felt more like I was a pain in the ass to them.
Anyway, she asked to provide proof of buying the DLC and showing the different log-in screens etc... She gave me hope but I understand no one is obligated to help me at all.

I was on the fence about starting this game again, I just feel like I'm not really asking anything that's impossible...