We can't

[Rakiria]

Have you thought about, if they say they can't, that they really just can't right now? Even if money was not a problem, they don't have endless forces of devs willing to work for entitled whiny children like the people complaining about a "we can't". Some things just require more work than it's worth. And sure they might be able to actually do the things you want them to but it would either take really long or hinder the rest of the development. So even if it's not "we can't do that at all", it is "we can't implement that anytime soon without having to cut back on other, more important things". And it definitely is not "we can't because we don't want to you specifically to enjoy the game".

[Moonlite]

Have you thought about, if they say they can't, that they really just can't right now? Even if money was not a problem, they don't have endless forces of devs

Maybe key figures shouldn't globe trot around the world and do PR work at every game con that pops up. If staff is short why should staff with a certain skill set be used PRing when a pr company could do the same. Next again staff with a certain skill set separate from the dev team (claimed by the community) works on the cash shop. Shouldn't the main team be filled first? Better staff allocation and lets have this discussion again.