-We can't add more character customization
As unfortunate as it is, it is what it is. Think you can come up with something better? Put your $15 a month into something else if you're not happy with results.
-We can't add 3 jobs an expac
It takes about a year to develop one single job. They had been working on RDM since April 2016, when did it come to fruition? Nearly a year later. They already mentioned how overkill NIN, MCH, AST, DRK was as they were all done in relatively the same time period.
-We can't add a new race
They didn't want to add a new race, there's a difference. It's also their IP so, like...
-We can't use multiple dyes on gear.
That's just the way the system works, dude, damn.
-We can't add a glamour log
They actually are working towards this so you can mark this off your list, dude.
-We can't add a PTR
Why do we need one when they can just send out a patch to fix it?