Falcon mount not credited

[FaytOmbre]

Going to throw my confused hat into the ring on this.

I only pay with time cards, which I have added to my account on July 8th and Sept 22nd. Barring any previous time I had left over, since sub time only had to be purchased and not need to elapse for the mount to be available, I should be eligible to receive the Falcon mount tomorrow-- but I too do not see it in my "additional awards" as of yet. (Mind, I also have only been able to sparsely log in over the summer due to work.)

Should the indicator appear when the goal is met, or when you actually receive the mount?

Yeah I’m the same as you, almost exact same dates as well, 21/7 and 15/9, I had time when I came into stormblood as well, but within the time frame I’ve used time cards and renewed for 120 days and been subbed non-stop yet still doesn’t show up in the additional reward section, I’ll be annoyed if I don’t get it. I don’t love it but I’ve met the requirements and rarely get any of the special promotion items in Australia

[Mina_Halthayne]

I waited and waited and i still don't have the mount.

[GrislyRhyme]

I have been subbed with no breaks since June 2014 and never got the mount either Is there a way to get this addressed?

[KfLeX]

I'm in the same boat no mount.

[Kyonika]

I'm the same as the OP. Been subbed since 2.0, on a 180-day auto-renewing sub that renewed on or around mid-May 2017, and recently auto-renewed again a few weeks ago. Aaannd... no mount.

Based on the official Campaign Eligibility -- Note #3:
"If you have remaining subscription time that was purchased before the campaign period, or you have an active recurring subscription, we will calculate any remaining game time available as of Saturday, July 1, towards the campaign."

So, by my math - at the time of July 1st, I had 130 days remaining subscription time left on my account, and, therefore I met eligibility.

Any ideas on how to fix this? Contact customer support? ...Or post in another thread somewhere?

[MistakeNot]

I'm the same as the OP. Been subbed since 2.0, on a 180-day auto-renewing sub that renewed on or around mid-May 2017, and recently auto-renewed again a few weeks ago. Aaannd... no mount.

Based on the official Campaign Eligibility -- Note #3:
"If you have remaining subscription time that was purchased before the campaign period, or you have an active recurring subscription, we will calculate any remaining game time available as of Saturday, July 1, towards the campaign."

So, by my math - at the time of July 1st, I had 130 days remaining subscription time left on my account, and, therefore I met eligibility.

Any ideas on how to fix this? Contact customer support? ...Or post in another thread somewhere?

If you are sure you fulfilled all the requirements and still did not get the mount, then contacting customer support seems like the best way to proceed. I don't know if they can help you, but if they can't I doubt there is anyone else who can help you either.