This was important enough to make a second post for, please bear with me:
"From this, we can tell how much harsh language was becoming an impediment to new players and hurting their participation."
To Yoshi-P, the dev team, and the community reps, please hear me on this matter - A far greater impediment to players both new and old was the lack of any real effort on your part to properly teach or explain how most PvP modes worked. Much like you ultimately decided a "Hall of the Novice" was beneficial to players, there was no effort or similar feature to help players learn PvP. I'm of the firm belief that experience is the best teacher, yes, but many players simply need that helpful guide to get started.
Consider as well that PvP in FFXIV for the longest time was avoided and shunned, often with the largely mistaken impression that the community is by-and-large, "toxic" and that far more negative word of mouth spread, often from people who had preformed negative opinions of PvP, or knew little, performed poorly as a result, and walked away from it with a bad impression. Soon enough, it became popular to hate/dismiss PvP in this game, but there was a community that formed around it that had a thicker skin a will to learn, and a true competitive spirit, and THAT is what sustained PvP in this game and continues to do so. We enjoyed PvP in this game, even when we felt ignored, even when we felt neglected, even when decisions were made for us, and the feedback we gave in response seemed to no avail, we still played, we still enjoyed it. Then the huge impacts of 3.5 and 4.0 happened, and like it was said in the interview, many began to feel discouraged.
Still, it must be laid bare for all to see: Harsh language was hardly the impediment to players in PvP that you may think. Harsh language is something we encounter in PvP or outside of it, FFXIV or other games, online or off. It's not right to have to deal with it, no, but it's far less of an issue when you weigh it against the lack of support in helping players learn how PvP works (which then falls to a community now silenced to try to do), as well as the lack of timely, effective moderation of issues. We understand it's tough, but I've stated previously that it is a disservice to both you and the players to arbitrarily deny visual evidence, especially when there are rules in place that cover false reporting. Either the person submitting evidence is a liar and only getting themselves in trouble, or the evidence holds weight and deserves proper review.
Speaking as a long-time member of this game's PvP community, while we're no more or less perfect than players outside the PvP community, you have a better PvP community than you might think or give them credit for, and it's perhaps time you see that. There ARE bad apples, but we are more than willing to help deal with them if we had more confidence that our efforts would not simply be dismissed. Respectfully, please understand that the larger impediment to players is when you attempt to think for us and dismiss or misinterpret data and feedback.