When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 09/02/17
Frequency: All of the time
World name: Adamantoise
Character name: Medicus Curatio
Retainer name: n/a
NPC name: n/a
Monster name: n/a
Class/Level: WHM/50
Party or solo: n/a
In-game time: n/a
Area and coordinates: n/a
Housing: n/a
Steps:
1. I bought the White Devil mount from the Mog Shop.
2. I opened the letter in game that said I purchased the mount, and I only received a Proto Armor Identification Kit, and not the White Devil Identification Key.

*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: Suddenlink Cable
- Modem maker/model number: Hitron cgnm-2250

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Michael\Documents
FINAL FANTASY XIV - A Realm Reborn H:\FinalFantasyXIV\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 8.1 64-bit (6.2, Build 9200) (9600.winblue_gdr.140221-1952)
SYSTEM_CPU Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz (4 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 01/21/14 11:24:38 Ver: 04.06.05
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16313.660MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 22201.660MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 118.898GB SYSTEM_FREEDISC_SPACE 13.598GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 463.867GB SYSTEM_FREEDISC_SPACE 79.782GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 467.643GB SYSTEM_FREEDISC_SPACE 68.853GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1024.000GB SYSTEM_FREEDISC_SPACE 209.449GB
SYSTEM_STORAGE H:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1770.393GB SYSTEM_FREEDISC_SPACE 1717.351GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS Radeon (TM) RX 470 Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8136.813 MB
SYSTEM_GRAPHICS_SHARED_VRAM 3840.000 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1200 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 22.19.0171.0257
SYSTEM_GRAPHICS_DRIVER_DATE 6/12/2017 4:13:18 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (USB AUDIO )
SYSTEM_SOUND_DEVICE_ID {F32EA73C-8723-45C8-B6C5-57A93FC5E0D6}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.03.9600.16490
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2014 5:13:01 AM
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {1159961C-0A6D-4021-949D-8D5E93E93E2F}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7004
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/30/2013 7:16:46 AM
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {8AED1505-5E3D-4604-A09E-3588C92C3BF2}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7004
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/30/2013 7:16:46 AM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BCC4C300-3CBB-11E4-8002444553540000}
SYSTEM_INPUT_NAME Dell USB Wired Entry Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {61ADCD20-DF40-11E6-8001444553540000}
SYSTEM_INPUT_NAME USB AUDIO
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3F584A90-2C9C-11E6-8001444553540000}
SYSTEM_INPUT_NAME Logitech Dual Action
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 4 SYSTEM_GAMEPAD_BUTTON 12 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {BCC4C300-3CBB-11E4-8003444553540000}
SYSTEM_INPUT_NAME Dell USB Wired Entry Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 23 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
In-Game Bugs - Post New Thread - Google Chrome
Bethesda.net Launcher
PCSX2 1.4.0
Dark Cloud 2 (NTSC-U) [SCUS-97213] [1DF41F33] [Status = Playable]
Spotify
Friends
Steam


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Arcanum - Of Steamworks and Magick Obscura
The Witcher Enhanced Edition Director's Cut
A-Tuning v2.0.47
ASRock Restart to UEFI v1.0.3
AVG AntiVirus FREE
AVG Web TuneUp
Battle.net
Diablo III
Diablo III Public Test
Dolphin
foobar2000 v1.3.3
Google Chrome
Microsoft Visual Studio 2005 Tools for Office Runtime
Mozilla Firefox 42.0 (x86 en-US)
Mozilla Maintenance Service
NETGEAR Genie
OpenAL
Overwatch
PCSX2 - Playstation 2 Emulator
PPSSPP version 1.4.2
Quake Champions
Ragnarok Restart
Raptr
Rockstar Games Social Club
Steam
Monaco
Mass Effect
Tomb Raider
Dishonored
Saints Row IV
Half Minute Hero: Super Mega Neo Climax Ultimate Boy
The Incredible Adventures of Van Helsing
Dead Island Riptide
Rise of the Triad
Nom Nom Galaxy
Divinity: Original Sin
Shadow Warrior
Unepic
METAL GEAR RISING: REVENGEANCE
Hammerwatch
Castlevania: Lords of Shadow 2
Spelunky
Half Minute Hero: The Second Coming
Crypt of the NecroDancer
LEGO MARVEL Super Heroes
FORCED
The Binding of Isaac: Rebirth
Killer is Dead
Borderlands: The Pre-Sequel
Darkest Dungeon
One Finger Death Punch
The Incredible Adventures of Van Helsing II
Hotline Miami 2: Wrong Number
Broforce
Pillars of Eternity
Osmos
The Witcher 3: Wild Hunt
FINAL FANTASY XIII
Death Skid Marks
SanctuaryRPG: Black Edition
Axiom Verge
LISA
Boring Man - Online Tactical Stickman Combat
Black Mesa Dedicated Server
Wolfenstein: The Old Blood
Evoland 2
The Incredible Adventures of Van Helsing III
Black Mesa
Divinity: Original Sin Enhanced Edition
Fallout 4
Undertale
Dungeon Siege III
Dungelot : Shattered Lands
Serious Sam 3: BFE
Darksiders
Deus Ex: Game of the Year Edition
The Elder Scrolls V: Skyrim
BioShock Infinite
The Elder Scrolls Online
Uplay
VLC media player
WinPcap 4.1.2
World of Warcraft
XFastUSB
Catalyst Control Center Graphics Previews Common
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Ragnarok Restart
LogMeIn
CCC Help German
Catalyst Control Center - Branding
TSPrint Client
CCC Help Norwegian
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Google Toolbar for Internet Explorer
CCC Help Danish
CCC Help Swedish
Google Toolbar for Internet Explorer
Java 8 Update 73
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
CCC Help Turkish
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
CCC Help Finnish
Bethesda.net Launcher
Catalyst Control Center Localization All
Microsoft Visual Studio 2005 Tools for Office Runtime
QuickBooks
QuickBooks
GOG.com Downloader version 3.6.0
HL-L2320D series
CCC Help Russian
QuickBooks Enterprise Solutions: Accountant Edition 14.0
QuickBooks Premier: Accountant Edition 2014
Java Auto Updater
CCC Help Dutch
AMD Settings
CCC Help Chinese Traditional
DS-620
D-Link DWA-182
Apple Software Update
SupportSoft Assisted Service
CCC Help Polish
Google Update Helper
Intel(R) Management Engine Components
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
Sling
Microsoft Visual C++ 2005 Redistributable
MSXML 4.0 SP2 Parser and SDK
GOG Galaxy
Microsoft Visual C++ 2005 Redistributable
AirStream-Suite
NVIDIA PhysX
Microsoft Visual C++ 2005 Redistributable
CCC Help French
Citrix Online Launcher
CCC Help Czech
CCC Help Hungarian
Microsoft Office Professional Edition 2003
Microsoft Office 2003 Primary Interop Assemblies
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610
Visual Studio 2012 x86 Redistributables
CCC Help English
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
QuickBooks Pro 2009
Dual-Core Optimizer
Microsoft Visual C++ 2005 Redistributable
CCC Help Portuguese
Google Update Helper
Adobe Refresh Manager
Adobe Acrobat XI Pro
Adobe Acrobat Reader DC
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Button Manager V2
DarksidersInstaller
Intel(R) Update Manager
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
CCC Help Greek
CCC Help Japanese
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
LogMeIn Client
CCC Help Italian
CCC Help Korean
Windows 10 Upgrade Assistant
Microsoft XNA Framework Redistributable 4.0 Refresh
Adobe Photoshop CC 2014
CCC Help Chinese Standard
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215
CCC Help Spanish
Grand Theft Auto V
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
CCC Help Thai
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Apple Application Support (32-bit)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Nexus Mod Manager
7-Zip 15.14 (x64)
AMD Software
ASRock App Charger v1.0.6
ASRock XFast RAM v3.0.2
CDisplayEx 1.10.29
Intel(R) Network Connections 18.5.54.0
Max Payne 3
Call of Juarez Gunslinger
Batman™: Arkham Knight
They Bleed Pixels
Dark Souls: Prepare to Die Edition
South Park™: The Stick of Truth™
Don't Starve
Grim Dawn
The Elder Scrolls III: Morrowind
Brütal Legend
Worms Reloaded
Shadowrun Returns
Path of Exile
Styx: Master of Shadows
Anachronox
Eldritch
resident evil 4 / biohazard 4
Hyper Light Drifter
Ori and the Blind Forest
Tom vs. The Armies of Hell
Out There Somewhere
Hand of Fate
Hero Siege
NOT A HERO
Guacamelee! Super Turbo Championship Edition
METAL GEAR SOLID V: THE PHANTOM PAIN
Shadowrun: Dragonfall - Director's Cut
Outland
The Elder Scrolls Online: Tamriel Unlimited
Mortal Kombat X
Ziggurat
Enter the Gungeon
Oddworld: New 'n' Tasty
STAR WARS™: Knights of the Old Republic™
Shadow Warrior 2
TOXIKK
WASTED
LEGO® Worlds
Deus Ex: Mankind Divided™
FINAL FANTASY TYPE-0 HD
Victor Vran
Shadowrun: Hong Kong - Extended Edition
Skyrim Script Extender (SKSE)
Dragon's Dogma: Dark Arisen
Hollow Knight
Far Cry Primal
DOOM
Ori and the Blind Forest: Definitive Edition
Rise of the Tomb Raider
Crashlands
Rogue Wizards
Dishonored 2
Turok: Dinosaur Hunter
One More Dungeon
Earn to Die 2
Lost Castle
I am Setsuna
Battleborn Open Beta
Pyre
Darksiders Warmastered Edition
Titan Quest Anniversary Edition
Dragon Age: Origins - Ultimate Edition
Prey
The Elder Scrolls V: Skyrim Special Edition
NieR:Automata™
Dead Cells
Jade Empire: Special Edition
Unreal Development Kit: 2015-01
Vulkan Run Time Libraries 1.0.17.0
Vulkan Run Time Libraries 1.0.17.0
Vulkan Run Time Libraries 1.0.17.0
Vulkan Run Time Libraries 1.0.26.0
Vulkan Run Time Libraries 1.0.26.0
Vulkan Run Time Libraries 1.0.3.1
Vulkan Run Time Libraries 1.0.37.0
Vulkan Run Time Libraries 1.0.37.0
Vulkan Run Time Libraries 1.0.37.0
Vulkan Run Time Libraries 1.0.37.0
Vulkan Run Time Libraries 1.0.37.0
Vulkan Run Time Libraries 1.0.39.1
Vulkan Run Time Libraries 1.0.39.1
Vulkan Run Time Libraries 1.0.39.1
Vulkan Run Time Libraries 1.0.8.0
XFast LAN v9.05
Catalyst Control Center Next Localization BR
AMD Settings - Branding
Catalyst Control Center Next Localization TR
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Catalyst Control Center Next Localization KO
Catalyst Control Center Next Localization SV
Catalyst Control Center Next Localization ES
MotioninJoy Gamepad tool 0.7.1001
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Catalyst Control Center Next Localization NO
Intel(R) Rapid Storage Technology
AVG
Intel(R) Network Connections 18.5.54.0
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24215
VyprVPN
VC_CRT_x64
iTunes
Apple Mobile Device Support
Bonjour
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
AMD Problem Report Wizard
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Catalyst Control Center Next Localization FI
Catalyst Control Center Next Localization CS
Intel® Trusted Connect Service Client
Visual Studio 2012 x64 Redistributables
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Intel(R) Rapid Storage Technology
Apple Application Support (64-bit)
Catalyst Control Center Next Localization DE
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
Catalyst Control Center Next Localization TH
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
Microsoft Visual C++ 2005 Redistributable (x64)
Catalyst Control Center Next Localization CHT
AMD Settings
Catalyst Control Center Next Localization PL
Catalyst Control Center Next Localization EL
Catalyst Control Center Next Localization FR
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
AMD Software
Catalyst Control Center Next Localization IT
Catalyst Control Center Next Localization CHS
Catalyst Control Center Next Localization NL
Catalyst Control Center Next Localization HU
Catalyst Control Center Next Localization DA
Catalyst Control Center Next Localization RU
Catalyst Control Center Next Localization JA
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215
QuickBooks Runtime Redistributable
FMW 1


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\PROGRA~2\Raptr\raptr_im.exe 00001B08
C:\Program Files (x86)\AVG Web TuneUp\vprot.exe 000019C4
C:\Program Files (x86)\AVG\Antivirus\AVGUI.exe 00001580
C:\Program Files (x86)\AVG\Framework\Common\avguix.exe 00001DC8
C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\acrotray.exe 00001BD4
C:\Program Files (x86)\Brother\Button Manager\moon.exe 00001B20
C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 00001200
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 000017CC
C:\Program Files (x86)\D-Link\DWA-182 revA\AirNCFG.exe 00001940
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00000B78
C:\Program Files (x86)\LogMeIn\x64\LogMeInSystray.exe 00001408
C:\Program Files (x86)\XFastUSB\XFastUsb.exe 00001570
C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe 00001190
C:\Program Files\ASRock\XFast LAN\cfosspeed.exe 00000600
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 0000102C
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 00001008
C:\Program Files\iTunes\iTunesHelper.exe 000014C0
C:\ProgramData\GOG.com\Galaxy\redists\GalaxyCommunication.exe 00000588
C:\Users\Michael\AppData\Local\Amazon Music\Amazon Music Helper.exe 00001598
C:\Users\Michael\AppData\Roaming\Spotify\Spotify.exe 000017E0
C:\Users\Michael\AppData\Roaming\Spotify\SpotifyWebHelper.exe 000016FC
C:\Windows\explorer.exe 00000C24
C:\Windows\system32\taskhostex.exe 000011CC
C:\program files (x86)\bethesda.net launcher\BethesdaNetLauncher.exe 00002304
E:\Program Files (x86)\GalaxyClient\GOG Galaxy Notifications Renderer.exe 000010A4
E:\Program Files (x86)\GalaxyClient\GalaxyClient Helper.exe 00000710
E:\Program Files (x86)\GalaxyClient\GalaxyClient.exe 00001E5C
E:\Steam\Steam.exe 00001DA4
E:\Steam\bin\cef\cef.win7\steamwebhelper.exe 000021EC
H:\FinalFantasyXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 0000231C
H:\FinalFantasyXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002B74


-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


Laptop Model Name: n/a
Laptop Model Number: n/a

Gamepad Manufacturer: n/a
Gamepad Model Name: n/a
Gamepad Part Number: n/a

Browser Information
- Name and version of the browser currently in-use: Google Chrome Version 60.0.3112.101
- Internet Explorer Version: n/a

------------------------------------------------------

■ PS4 Specs

Model Number of the PlayStation®4 You Are Using
- Model Number: n/a

Model Number of the PlayStation®Vita You Are Using
- Model Number: n/a

Information About the Peripherals You Are Using
-Type: n/a
-Maker: n/a
-Model Number: n/a