I've written a support ticket (7446672) thoroughly explaining my situation and I got an automated "Template@Sheet" saying that you're "unable to speak with me directly". I'd like my problem to be fixed and while I'd rather not have to get a translator to go directly to the JP support, I'm not wholly against the idea if it allows me to bypass the endless automated middlemen.

Note that the only time I've managed to get a proper answer from the NA support was through chat back in the beginning of ARR. Through the email system all I get are template messages with broken links that all say the same thing. I usually have to press the same issue multiple times to get anything that feels even slightly human out of you.