Support for ticket number 7446672

[RAVVSlathotep]

I've written a support ticket (7446672) thoroughly explaining my situation and I got an automated "Template@Sheet" saying that you're "unable to speak with me directly". I'd like my problem to be fixed and while I'd rather not have to get a translator to go directly to the JP support, I'm not wholly against the idea if it allows me to bypass the endless automated middlemen.

Note that the only time I've managed to get a proper answer from the NA support was through chat back in the beginning of ARR. Through the email system all I get are template messages with broken links that all say the same thing. I usually have to press the same issue multiple times to get anything that feels even slightly human out of you.

[Xeon]

.....And unfortunately, FFXIV staff don't look or post here so it won't be seen by them here either :/

Whats your issue? Maybe someone here could help..?

[RAVVSlathotep]

I did not know that, thank you for the information. I'd explain the issue but it's completely on the side of the GM staff. I've even talked to a GM in-game as well but I was given those inhumanly polite, almost prefabricated answers that go from not really helpful to totally pointless. I think they're so surrounded by red tape they can't say anything proper when it comes to policy.

Either way, I appreciate the information. Take care.

[Xeon]

Well they do have a phone support number.

I believe it's 858-790-7529. It's a US / California number.