I'll preface by saying that your GMs are polite and respectful in their interactions with players; of course the kindness is appreciated.

That said, it seems as though GMs are *directed* to communicate to the players that any attempt to seek support is destined to end in failure.

I'll submit a "bug report" on the issue presently, but I cannot think of a more easily investigable/resoluble problem than mine, in which my weekend completion of o1s, over 24h prior to the reset, locked me out of loot (and page) for the next week's clear.

GM Dorxenore, who was quite polite and respectful, actually responded to my issue by advising me not to complete raids "so close to the reset" to avoid lockouts.

That's right, a GM told me I shouldn't complete raids *over 24h prior to a lockout* to avoid being locked out.

It's long past time for CS to stop leaning on the excellence of the game experience in hopes that players will simply overlook the notoriously unhelpful support desk.