Absolutely atrocious support policies have no place in a triple-A MMO

[jaxxierabbit]

I'll preface by saying that your GMs are polite and respectful in their interactions with players; of course the kindness is appreciated.

That said, it seems as though GMs are *directed* to communicate to the players that any attempt to seek support is destined to end in failure.

I'll submit a "bug report" on the issue presently, but I cannot think of a more easily investigable/resoluble problem than mine, in which my weekend completion of o1s, over 24h prior to the reset, locked me out of loot (and page) for the next week's clear.

GM Dorxenore, who was quite polite and respectful, actually responded to my issue by advising me not to complete raids "so close to the reset" to avoid lockouts.

That's right, a GM told me I shouldn't complete raids *over 24h prior to a lockout* to avoid being locked out.

It's long past time for CS to stop leaning on the excellence of the game experience in hopes that players will simply overlook the notoriously unhelpful support desk.

[Canadane]

I saw your bug report.
Are you missing a book as well? You certainly didn't get one from the fight you noted in your report, but clearly the game thinks you've already beaten it this/that week.
So are all books accounted for?

[ManuelBravo]

Hmmm I don't based on your bug report I would check your book count. I had similar issue before but always had pleasant experience with GM. Afterwards he gave me a similar advice and had no issues. Just before you go in make sure it doesn't show you have reward completed. Tues most get refreshed , and a time were it was on Thurs day though.

[The_Last_Dragoon]

I completed O1S for a weekly clear on Monday, 21 Aug, just after midnite CDT. I was eligible for rewards and got my page for this 21 Aug clear.

The reset for weekly rewards was 3 AM CDT on Tues, 22 Aug -- over 24 hours after my weekly clear.

I did not clear, nor even enter the duty, again until Sat, 26 Aug, around 18:00 CDT. I was in a 2-chest clear party of folks who had not yet gotten their clear for the week. Upon completion, only one chest spawned, I was not able to roll, and I did not receive my page for the week. Again, this clear was the first time I had even entered the duty since my 21 Aug clear prior to the weekly reset. Furthermore, no similar issue locked me out of o2s loot for the week.

I cannot imagine a problem more amenable to in-game investigative support. All that would be required to address the issue would be a GMs investigation of my clear times and the chat log around the time of the 26 Aug clear where I was notified that I was locked out of loot for the week, despite not having so much as even entered the duty since the reset.

Nevertheless, I am being required to waste tremendous amounts of time issuing a "bug report" over an irreproducible issue. It is beginning to feel like the support desk has an explicit policy of making it so difficult to have issues resolved that most players will simply give up and take their losses to avoid the prospect of having to deal with such a cumbersome and frustrating experience.

You say you were playing just after midnight on Monday, but are you implying that it was in fact Tuesday in the morning when you were raiding? The way how you worded it makes me think so since if you meant that you were talking about it just turning over to Monday then it would be "very early monday morning." It's also possible that the cross-world party you were in might have had something to do with this problem since I'm pretty sure all of the party members get linked to the Party Leader's current lockout week.

If this is true then the GM's advice is pretty solid since until they can find a good fix for it, he can't simply grant you the item since his system shows that you didn't complete it during the 15th-21st lockout week (It could also be that a GM simply can't do it with his UI either) and GMs can only file bugs that players report to the team dedicated to fixing them. Your Bug Report isn't a waste of time because it shows a pretty big flaw in the Cross-party system, but the best advice the GM can give you as of this moment was probably to avoid triggering it again by doing the raid more than 24 hours prior to the lockout.

[Mholito]

Are you sure you didn't enter O2S at any point before you went to do your weekly O1S clear?